Cashier

Cashier Job Description

What’s The Dill® Deli
Position Title: Cashier / Front Counter Associate
Reports To: Store Manager

Position Summary

The Cashier / Front Counter Associate is responsible for providing exceptional customer service while ensuring accurate order processing, cash handling, and front-of-house cleanliness. This position serves as the first point of contact for customers and plays a key role in maintaining an organized, welcoming, and efficient restaurant environment.

Essential Duties and ResponsibilitiesCustomer Service & Sales

• Greet customers in a friendly, professional, and welcoming manner.
• Accurately take customer orders in person, over the phone, and through online ordering platforms.
• Answer customer questions regarding menu items, specials, and promotions.
• Ensure every customer receives prompt and courteous service.

Cash Handling & Transactions

• Process all cash, credit card, mobile payment, and gift card transactions accurately.
• Maintain accountability for the cash drawer throughout the shift.
• Balance and reconcile cash drawer at the end of each shift as required.
• Follow all company procedures regarding cash handling and loss prevention.

Online & Delivery Order Management

• Monitor and manage incoming orders from DoorDash and other third-party delivery platforms.
• Verify order accuracy before releasing orders to delivery drivers.
• Confirm customer names, order details, and pickup information with delivery drivers prior to handoff.
• Communicate with kitchen staff regarding delivery order timing and accuracy.

Food Display & Product Presentation

• Maintain a clean, stocked, and visually appealing deli case throughout the shift.
• Refill products and supplies in the deli case as needed.
• Monitor product quality and notify management of low inventory or quality concerns.

Restaurant Cleanliness & Sanitation

• Perform opening and closing cleaning duties, including:
• Sweeping and mopping lobby floors
• Cleaning tables, chairs, counters, and customer service areas
• Sanitizing high-touch surfaces
• Emptying trash receptacles as needed
• Maintain cleanliness and organization of the front counter and dining area throughout the shift.
• Follow all food safety and sanitation standards.

Team Support

• Assist team members during busy periods to ensure efficient operations.
• Communicate effectively with management and kitchen staff regarding customer needs and operational issues.
• Complete additional duties assigned by management.

Qualifications

• Excellent customer service and communication skills.
• Basic math and cash-handling experience preferred.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and professional in appearance and conduct.
• Ability to stand for extended periods and perform light cleaning duties.
• Previous restaurant, deli, retail, or cashier experience preferred but not required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to bend, reach, sweep, mop, and perform routine cleaning tasks.

What We Expect at What’s The Dill®

We are looking for team members who are positive, dependable, customer-focused, and committed to maintaining a clean and welcoming environment while delivering an exceptional experience to every guest.

Job Type: Part-Time
Location: What's The Dill® Deli – 4088 W. McNichols Rd., Detroit, MI 48221

Job Type: Part-time

Pay: $12.50 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Work Location: In person