Cashier – Automotive Dealership

Cashier - Automotive Dealership

Mercedes-Benz of Sugar Land is seeking a detail oriented, customer service driven individual to join our team of Cashiers.

As a cashier, you will be responsible for processing payments for work completed or purchase of parts requests while ensuring customer satisfaction and verifying the accuracy of the invoice.

Duties

• Ensure all invoice totals and receipts are accurate
• Monitor the cash flow of Service and Parts Departments
• Total the retail parts, fluids and labor charges to calculate a total for each category
• Calculate the material charge applicable for each Repair Order
• Provide the customer with the proper charges
• Collect the total retail charges from customer
• Provide the proper change and receipts to the customer
• Calculate and enter applicable warranty charges
• Complete the accounting section of the Repair Order as directed
• Update the customer's service history file according to the procedures specified
• Maintain the effective labor rate control forms as directed by management
• Establish and maintain excellent working relationships with customers
• Answer customer's questions pertaining to the invoice with honesty and integrity
• Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines
• Handle phone calls and assist customers
• Handle and account for daily cash in and out of the assigned register
• File Repair Orders as directed by the Service Department
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers
• Provide prompt, efficient and quality service to the customers and dealership
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
• Attend training classes as directed by management
  
  

Qualifications

• High school diploma or the equivalent
• Two years of experience as a cashier
• Excellent verbal and written communication skills
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other dealership personnel
• One-year accounting/bookkeeping/office management skills
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct
• Ability to work 8 hour shifts between 7:30 am and 7:00 PM as assigned as well as two Saturday's a month.
  
  

Salary: $15.00 - $16.00 per hour