Cashier/Host

Here’s your cashier/host job description — written with that same Buffalo Eatz energy:

Cashier / Host – Buffalo Eatz

5015 N TRYON ST Charlotte, NC | Buffalo Eatz

About the Role

At Buffalo Eatz, the cashier isn’t just the person taking orders — they’re the face of the brand. You’re the first person a customer sees when they walk through the door and the last impression they leave with. We hold this role to an extremely high standard because our guests deserve nothing less.

Whether someone is visiting us for the very first time or they’ve been rocking with Buffalo Eatz since day one — every single customer gets the same high-energy, welcoming, professional experience. That starts with you.

What We Expect

This role is not for everyone. Our rushes run 2 to 4 hours straight and the energy never drops. We need someone who thrives under pressure, stays light on their feet, keeps a smile on their face, and never lets the pace affect how they treat a guest. If that sounds like you — keep reading.

Key Responsibilities

Customer Experience

• Greet every guest with high energy and a genuine great attitude — every time, no exceptions
• Provide clear, friendly, and knowledgeable communication about orders, menu items, and the Buffalo Eatz brand
• Answer all customer questions with patience and confidence — whether it’s their first visit or their fiftieth
• Welcome new guests to the brand and make returning customers feel at home

Order Taking & POS

• Accurately take and enter customer orders using our POS system
• Handle all payment transactions — cash, card, and digital payments
• Manage phone orders with the same accuracy and professionalism as in-person orders
• Handle third-party delivery platform orders (DoorDash, Uber Eats, etc.) and ensure accuracy and timely handoff

Front of House Cleanliness & Organization

• Keep the lobby and dining area clean, organized, and sparkling at all times
• Wipe down tables and chairs and sanitize surfaces regularly — especially during and after rushes
• Sweep and mop the front of house as needed throughout the shift
• Ensure the pickup/delivery staging area is clean and organized
• Maintain a front of house that you’d be proud to walk a health inspector through at any moment

Team Communication

• Communicate clearly and consistently with kitchen staff and teammates — especially during peak hours
• Flag any order issues, customer concerns, or inventory shortages to the right person immediately
• Work as a unit — a great cashier makes the whole team better

What We’re Looking For

• High energy — genuinely, not just on paper
• Great attitude under pressure — rushes don’t rattle you, they fuel you
• Fast on your feet — literally and mentally
• Strong communicator with both customers and teammates
• Highly reliable — you show up on time, in uniform, ready to work
• Detail-oriented — you catch mistakes before they become problems
• Knowledgeable and passionate about the Buffalo Eatz brand and menu
• Ability to stand for extended periods — up to 4+ hours during peak service
• Prior POS or cashier experience preferred but not required — we’ll train the right person

Pay & Benefits

$15/hour + monthly cash payouts

Free phone bill service

• Free TV streaming service
• Free Apple Music
• Potential dental insurance
• Growth opportunities — we promote from within

Brand Knowledge Requirement

Every Buffalo Eatz cashier is expected to know our menu inside and out. You should be able to answer questions about our food, our story, and our brand with confidence. We’ll make sure you’re trained — but we expect you to take that knowledge and own it.

How Hiring Works

1. Orientation — Meet the team, learn the brand, see the floor

2. Training — We walk you through the POS, the menu, and our standards

3. You’re hired — Welcome to the front of the house

Apply at www.buffaloeatz.com

Buffalo Eatz is an equal opportunity employer.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Referral program

Work Location: In person