Casino Shift Manager

SUMMARY:

Responsible for assisting the Casino Shift Supervisor in ensuring that all activities in the Guest Services Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Casino Floor Attendant is responsible for providing quality Guest Services Department service in an efficient, courteous, and professional manner while displaying a high level of customer service.

Duties include, but are not limited to:

• Ensures that all Guest Services operations on assigned shift are conducted in an efficient, effective, and profitable manner.

• Promotes positive Guest relations by creating and promoting a friendly atmosphere.

• Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.

• Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.

• Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution.

• Verifies payouts and jackpots as required.

• Services minor Electronic Gaming Machines machine and printer malfunctions.

• Ensures that all Electronic Gaming Machines are functioning properly and immediately reports all malfunctions to the Casino Shift Supervisor.

• Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.

SUMMARY:

Responsible for assisting the Casino Shift Supervisor in ensuring that all activities in the Guest Services Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Casino Floor Attendant is responsible for providing quality Guest Services Department service in an efficient, courteous, and professional manner while displaying a high level of customer service.

Duties include, but are not limited to:

• Ensures that all Guest Services operations on assigned shift are conducted in an efficient, effective, and profitable manner.

• Promotes positive Guest relations by creating and promoting a friendly atmosphere.

• Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.

• Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.

• Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution.

• Verifies payouts and jackpots as required.

• Services minor Electronic Gaming Machines machine and printer malfunctions.

• Ensures that all Electronic Gaming Machines are functioning properly and immediately reports all malfunctions to the Casino Shift Supervisor.

• Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.