Category Specialist-2W

About Porter

Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.

Role Overview

We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.

Key Responsibilities:

Supply Management

• Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.
• Lead inorganic fleet expansion – set zonal targets and onboarding plans.
• Drive lead generation and activation efforts with the city operations team.
• Ensure adherence to city-level operational policies and regulatory guidelines.

Platform Experience

• Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.
• Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.
• Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.
• Identify top ticketing issues and collaborate with central teams to drive resolution.

Business Growth

• Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.
• Analyse demand trends and deploy fleet resources effectively.
• Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.
• Identify and address key growth blockers in the funnel.

Reporting & Process Excellence

• Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.
• Develop SOPs for terminations, asset audits, and vendor engagement.
• Work with product and analytics teams to automate reporting and streamline operations.

Must-Have Skills & Experience

• 2–4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).
• Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.
• Strong analytical mindset with an ability to interpret data and make business decisions.
• Excellent communication and stakeholder management skills.

Behavioral Attributes

• High ownership and accountability.
• Strong attention to detail and process adherence.
• Proactive and solution-oriented, with a data-driven approach.

What We Offer

• High-impact role in a rapidly scaling, tech-first logistics company.
• Dynamic, fast-paced, and collaborative work environment.
• Competitive compensation and benefits.
• Exposure to cutting-edge operations, analytics, and growth strategies.