Catering Sales Manager

Who We Are:
Come work through a different lens at Hyatt Place Phoenix: timeless, refined, and energetic designs featuring modern deco-desert chic rooms, custom lobby, and bar. Prime location within walking distance to an array of local attractions, Hyatt Place Phoenix brings art deco design, casual atmosphere, and practical amenities. Located in the heart of downtown, 3 blocks from the Convention Center and an array of attractions: Orpheum Theatre, Chase Field, Talking Stick Resort Arena, Phoenix Art Museum, shopping, and restaurants. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!

Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Overview:
The Catering Sales Manager is responsible for driving revenue through proactive solicitation and management of catering sales, including meetings, banquets, and social events. This individual plays a critical role in generating new business, fostering client relationships, and coordinating with internal teams to ensure exceptional event execution. The ideal candidate is a dynamic sales professional with strong hospitality acumen and a passion for delivering exceptional service.

What You Will Accomplish

• Proactively solicit new group and social business for meetings, banquets, and special events through outbound sales efforts and by responding to incoming leads.
• Conduct thorough site inspections and client meetings to promote the hotel’s event spaces, services, and amenities, while identifying client needs and securing business.
• Develop and present customized proposals, negotiate rates and contract terms, and secure client commitments in alignment with property standards and revenue goals.
• Serve as the primary point of contact for group clients, managing all planning and servicing aspects from contract signature through event execution.
• Coordinate all event details with internal departments—including Banquets, Culinary, AV, and Rooms—to ensure service delivery matches the commitments made to the client.
• Oversee Banquet Food & Beverage, AV, Meeting Room Rental, and ancillary services, ensuring timely communication and execution.
• Act as the on-site contact during events, providing direct support to meeting planners and ensuring smooth operations and client satisfaction throughout the event.
• Build and maintain strong, long-term client relationships to drive satisfaction, repeat business, and referrals.
• Maintain accurate, detailed records of sales activities, client interactions, contracts, and event logistics within the hotel’s sales and catering system (e.g., Delphi, Opera S&C, or equivalent).
• Partner closely with the Banquet and Culinary teams to ensure all aspects of event execution meet or exceed expectations.
• Meet or exceed individual and departmental sales and revenue goals.
• Represent the hotel at industry networking events, trade shows, and client entertainment opportunities to enhance visibility and generate new business.
• Stay current on local market trends, competitor activity, and industry developments to proactively identify opportunities and maintain a competitive edge.

What You Will Bring

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Minimum 1 year of catering sales or event planning experience in a hotel or events-focused hospitality environment.
• Knowledge of local market and event trends is a plus.

Great If you have

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Exceptional communication, negotiation, and client service skills.
• Proficiency in catering sales software (Delphi, Opera, Envision or similar CRM systems).
• Flexibility to work evenings, weekends, and holidays as business needs dictate.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.