Catering Sales Manager - The Ben Hotel, Autograph Collection

Job Title: Catering Sales Manager
Department: Sales
Reports to: Director/Manager of Sales & Marketing
Status: Exempt

About The Ben West Palm:

The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts people who are drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, crave excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive. At The Ben, you don’t just work in luxury—you help create it.

At The Ben, West Palm Beach, every corner tells a story. Part of Marriott’s Autograph Collection, our hotel is inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate—a place where creativity, sophistication, and individuality converged. Today, The Ben carries that spirit forward, blending modern luxury with a warm, story-rich atmosphere that feels “Exactly Like Nothing Else.”

Perched along the waterfront, The Ben overlooks the shimmering marina and the Intracoastal Waterway, where city energy meets coastal elegance. Guests are invited to savor bold flavors at Proper Grit, our signature whisky and supper club–inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtown’s only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, The Ben is a destination where every moment becomes a lasting memory.

Position Overview:

At The Ben West Palm, every event begins with a spark—a vision waiting to be shaped. As Catering Sales Manager, you transform that spark into something extraordinary. You become a curator of experiences where history, artistry, and modern luxury meet. From waterfront weddings to sophisticated corporate gatherings, you guide clients from inspiration to execution, refining their dreams with intention and creative expertise. Working alongside culinary and operations teams, you bring each moment to life with precision. Your impact lives in the memories created, the trust earned, and the seamless experiences you orchestrate. At The Ben, you don’t just plan events—you craft stories and elevate moments worthy of our legacy.

Key Responsibilities

Sales & Coordination

• Sell and coordinate guest rooms and banquet food & beverage.
• Strategically upsell services to maximize overall hotel revenue.

Client Relations & Negotiation

• Negotiate rates and terms with clients.
• Recommend menus and guide clients through event planning.
• Maintain strong client relationships and solicit repeat business.

Communication & Collaboration

• Ensure seamless communication between departments for flawless execution.
• Collaborate with the sales team to maximize facility use.

Business Development & Sales Performance

• Conduct daily solicitation for new business.
• Manage contract negotiation and review.
• Achieve budgeted sales quotas and develop strategies for low-demand periods.
• Analyze cancellations and turndown reports to improve future bookings.

Event Management

• Finalize and distribute Banquet Event Orders (BEOs).
• Implement current trends in event design and management.
• Conduct site tours, BEO meetings, and pre/post-convention meetings.

Operations & Record-Keeping

• Maintain accurate documentation and communication.
• Resolve operational challenges with professionalism.
• Ensure safety protocols are followed at all times.

Training & Leadership

• Attend required trainings and meetings.
• Train and supervise associates as directed.

Customer Service Excellence

• Integrate feedback to continuously enhance guest satisfaction.
• Promote the hotel through positive, thoughtful engagement.

Administrative & Compliance

• Complete assignments by established deadlines.
• Ensure compliance with corporate and property standards.

Requirements

• Minimum 2 years of catering & event sales experience, or equivalent background in Catering/Convention Services, Banquets, or Hotel Sales.
• Valid driver’s license and reliable transportation.

Benefits — A Rewarding Experience

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Unlimited paid time off
• Eligibility for the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition reimbursement
• Great discounts on hotels, restaurants, and more
• Eligibility for the Employee Referral Bonus Program — earn up to $1,000 per referral

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales management: 1 year (Required)
• Catering Sales: 1 year (Required)

Work Location: In person