CCBHC Case Manager

SUMMARY:

The Case Manager will report to the Director of Residential Services/CCBHC Case Manager Supervisor. This position works as part of the interdisciplinary team to facilitate and coordinate clients’ continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements. The Case Manager facilitates and prepares the clients for success in their next phase of treatment and when returning to their community.

DUTIES AND RESPONSIBILITIES:

The Case Manager’s responsibilities include, but are not limited to:

• Assess the needs of the clients at admission to determine with the client the goals and the level of assistance required to achieve goals.
• Continue to follow up with clients throughout treatment to ensure that basic needs are addressed, including required documentation, to allow the client to move forward and achieve goals at discharge.
• Assures clients who may discharge early are prepared with resources.
• Liaison with community services to assist the client with identified goals and needs.
• Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care.
• Educate the participants on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality person-centered care.
• Work closely with other members of the clinical team in addressing daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care.
• Assist participants in developing an aftercare plan so that s/he will feel confident upon exiting the program that they have the resources required to facilitate the continuity of care.
• Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations.
• Maintain case files and other required documentation according to agency policies
• Regularly identify and maintain relationships with new employment, housing, medical, and other community resources.
• Schedule personal business and legal appointments and general case management for clients
• Ensure all documentation is completed in a timely manner
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Skills/Knowledge/Abilities:

• Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations
• Cultural and diversity understanding and awareness
• Interpersonal skills that promote and encourage teamwork
• Advanced knowledge of HIPAA and confidentiality
• Advanced knowledge of behaviors and emotions related to addiction
• Advanced knowledge of community and referral resources for clients’ diverse needs
• Skills in documenting effective case management notes
• Proficient use of standard office equipment and systems: phone, copier, the computer including Microsoft Office Word and Outlook tools.
• Ability to coordinate volunteer and vocational activities for participants
• Critical thinking/problem solving
• Ability to manage a variety of tasks and organize workload
• Attention to detail
• Maintain effective professional relationships with all levels within the organization
• Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required.
• Ability to build rapport with clients
• Unrestricted NM Driver’s License

Education and Experience:

• High School/GED required
• Addiction treatment counseling: 1 year (Preferred)
• Case Management certification (Required) - ACM (Accredited Case Manager), CCM (Certified Case Manager, RN-BC), or CPSW (Certified Peer Support Worker)
• Current CPR/First Aid Certification (or willingness to become certified)