CCBYS Case Manager

Qualifications:

• High school diploma or equivalent required, along with experience in social work, human services, or a related field.
• An Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or a related field is preferred.
• Candidates should demonstrate strong communication, organizational, and problem-solving skills, as well as the ability to work effectively with youth, families, and community partners.
• Demonstrated interest in and ability to understand the general problems and needs of youth (ages 11-17) and their families.
• Sensitivity and responsiveness to the cultural differences of individuals and families in groups outside one’s own culture.

Summary: responsible for responding to client needs in a timely and compassionate manner, assessing crisis situations, developing service and safety plans, connecting clients to community-based resources, and supporting overall client stabilization.

This position is part-time, with up to 29 hours per week.
I. Direct Service Duties to Youth and Families

• Accepts clients from Director of Community Services and begins services within prescribed guidelines.

• Completes an assessment on clients assigned by the Director of Community Services.

• Develops a service plan outlining services with the client and family.

• Ensures all necessary documentation is properly signed and in the client file.
• Maintains regular contact with youth and families to provide advocacy/counseling/shelter care services.

• Obtains proper releases and consents and safeguards the confidentiality of all records.

• Participates in all inter-agency staffings of clients.

• Refers to other community resources and specialized services as appropriate.

• Coordinates cases with other community resources and specialized services.

• Respond to daytime crisis one day a week

• Complete family meetings and refer to resources after daytime crisis occurs

• Provides support and assistance to foster parents when youth are placed in emergency shelter care.

• Meets or exceeds agency standards of consistent contact with youth and parent/family (2 or more contacts per month with youth; 2 or more contacts per month with parent/family), with each contact being a minimum of 30 minutes.

• Ensures 70% of clients met functioning goal, 90% of clients met permanency goal, and 90% of clients met safety goal.

• Provides individual management sessions

• Provides parent/family meetings

II. Support Services

• Develops a working knowledge of, and establishes and cultivates cooperative professional relationships with, community resources, allied agencies, and referral sources.

• Participates in all YSB staffings and team meetings.

• Maintains on-going case file for each youth which is up to date and documents all contacts.
  

III. Other Duties

• Reports itinerary on a daily basis.

• Completes day (time) sheets on a weekly basis.

• Attends all staff meetings and training sessions.

• Participates in annual evaluation.

• Represents the YSB at local community events as directed.

• Completes case notes in files, as well as monthly, court, and other reports as required.

• Actively participates in YSBIV's continuous Quality Improvement program.

• Participates in client focus groups quarterly.
  

IV. Core Competencies

• Understanding

• Flexible

• Sensitivity to all cultures

• Approachable

• Organized

• Self starter

• Communication