Center Manager

Job Description – Center Manager

Job Title: Center Manager

Department: Operations

Location: As Assigned

Reporting To: Chief Operating Officer (COO)

Company: Progenesis IVF

Website: www.progenesisivf.com

About Progenesis

Founded in 2014, Progenesis IVF is dedicated to supporting couples through their journey to parenthood. With a strong clinical foundation and patient-centric approach, we aim to provide ethical, transparent, and high-quality fertility care.

Job Objective

To manage end-to-end operations and P&L of the center in alignment with organizational goals, ensuring quality patient care, operational excellence, financial performance, compliance, and strong doctor/patient engagement.

Key Responsibilities

A. Operations & Administration

• Oversee daily center operations, floor management, and administration
• Ensure adherence to clinical protocols, ethical medical practices, and hygiene standards
• Supervise documentation, medical records, audits, and reporting
• Manage procurement, inventory, vendor coordination, AMC, and asset maintenance
• Ensure compliance with NABH / NABL / ISO and statutory regulations
• Act as escalation point for operational and facility-related issues

B. Clinical & Patient Management

• Monitor patient journey, satisfaction, and feedback mechanisms
• Coordinate with IVF consultants, embryologists, nurses, RMOs, and counselors
• Ensure transparent patient counseling, financial counseling, and timely refunds
• Liaise with referring OB-GYNs and ensure continuity of care post successful IVF

C. Financial & Business Management

• Drive revenue, profitability, and achievement of booking targets
• Prepare and manage budgets with Finance team
• Monitor expenses, billing, reimbursements, and cost optimization initiatives
• Track KPIs, business performance, and submit MIS reports

D. Manpower & HR Management

• Ensure optimal staffing as per manpower planning
• Prepare duty rosters, staff rotations, and performance evaluations
• Support HR in employee engagement, training, and attrition management
• Lead, motivate, and develop center staff

E. Business Development & Marketing Support

• Support branding, local marketing campaigns, and outreach programs
• Build strong referral networks with doctors and healthcare providers
• Participate in community events and promotional activities

F. Reporting & Audits

• Daily, weekly, monthly, quarterly, and annual reporting
• Maintain operational, clinical, HR, financial, and asset-related data
• Oversee pharmacy stock audits and internal performance reviews

G. Training, Quality & Accreditation

• Conduct regular staff training and development programs
• Implement and monitor quality assurance initiatives
• Lead accreditation processes (NABH, ISO, etc.)

H. Assets & Infrastructure Management

• Custodian of medical and non-medical assets
• Asset tagging, audits, maintenance, warranty, and AMC follow-ups

Qualifications & Experience

• Education: MBBS / BDS / BAMS / BHMS or Bachelor’s Degree with Master’s in Healthcare Administration / Business Administration
• Experience: 5–6 years in healthcare management (fertility clinic experience preferred)
• Languages: English, Hindi, Marathi (or regional language as per location)
• Gender Preference: Female

Key Skills & Attributes

• Strong leadership, planning, and organizational skills
• Excellent communication, interpersonal, and problem-solving abilities
• Knowledge of hospital operations and fertility treatment processes
• Proficiency in MS Office, HIMS, and reporting tools
• Ability to multitask and handle sensitive patient interactions