Central Office_CARE Team, Total Rewards(Human Resources) 2025-2026

JOB DESCRIPTION: CARE Team Member, Total Rewards
REPORTS TO: Director, Total Rewards
DIVISION: Human Resources
WORKDAYS: 246 days
PAY GRADE: Unified 119

Position Summary
The Total Rewards CARE Team is a specialized group within HR dedicated to ensuring the accuracy and integrity of
Total Rewards data and transactions. This team plays a critical role in correcting errors, proactively identifying root
causes, and strengthening trust in HR processes by delivering timely, accurate, and thoughtful resolutions. The CARE
team will be responsible for identifying, investigating, and resolving discrepancies across pay, benefits, and other Total
Rewards components.

Essential Job Duties

• Investigate and resolve issues related to Total Rewards transactions (e.g., pay discrepancies, benefit errors,

time reporting issues).

• Partner with key stakeholders to ensure swift and accurate corrections that minimize employee impact.
• Proactively identify patterns, root causes, and opportunities to reduce future errors through improved

processes and system enhancements.

• Track and document resolution efforts, outcomes, and lessons learned to build a knowledge base and

support transparency.

• Maintain a high level of confidentiality, professionalism, and empathy when supporting employees.
• Contribute to continuous improvement efforts by sharing feedback, insights, and recommendations for

system or process updates.

• Support audits, compliance efforts, and reporting related to Total Rewards accuracy and error resolution.
• Educate HR partners and other stakeholders on error prevention best practices.
• Performs other duties as assigned.

Qualifications

• A High School diploma or GED is required.
• An Associate’s degree in Computer Science, Information Technology, or a closely related field is preferred.
• A+ certification or N+ certification is preferred

Knowledge, Skills, and Abilities

• Strong understanding of Total Rewards components, including compensation, benefits, payroll, and time

tracking
.• Experience navigating multiple HR platforms such as MUNIS, applicant tracking systems, time & attendance
software, and learning management systems.

• Working knowledge of compliance, audit, and regulatory requirements related to employee pay and benefits.
• Understanding of root cause analysis methodologies and error prevention strategies.
• Skilled in developing and implementing practical, timely, and sustainable solutions to HR transactional issues.
• Ability to analyze trends and identify systemic issues to recommend process or system improvements.
• Ability to handle confidential and sensitive information with discretion and integrity.
• Ability to remain calm and solution-focused in high-pressure or time-sensitive situations.
• Ability to approach error resolution with a customer-centric mindset, building employee trust through

respectful and effective support.

• Ability to document and communicate findings clearly to both technical and non-technical stakeholders.
• Ability to adapt to changing priorities and contribute to an evolving team and function.