Central Scheduling Manager

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."

Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022, 2023 & 2024! Come be a part of our dynamic team; you'll join Ashe's 2022 & 2023 Best Hospital, Best Surgeon, Best Physician, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community!

Hours: Monday – Friday, 8:00am – 5:00pm. Evening and weekend work as necessary.

|Supervisory Responsibilities |Ability to travel to local locations as needed | Pay commensurate with experience

JOB SUMMARY:

The Central Scheduling Manager is responsible for the daily operations of the Central Scheduling Team -including scheduling, insurance verification, authorization, pre-registration, for AMH outpatient services. Manages the day-to-day scheduling and pre-registration service operations, for prevention of gaps in the schedule, overbooking, patient no-show recovery, and time-slot capitalization; along with building and maintaining effective collaborative partnerships with all AMH outpatient ancillary departments, referring providers, patients, and supports team members in regards to scheduling operations. This leader researches and seeks to implement emerging best practices to increase efficiency and promote a positive patient experience. Develops and executes organizational communication strategies, looks for opportunities to expand scheduling services, and manages customer satisfaction with all Ashe Memorial Hospital (AMH) departments, leaders, referring providers, revenue cycle services, and patients. Acts as a liaison between Central Scheduling and ordering physician offices. Responsible for understanding scheduling protocols, medical necessity requirements, account registration requirements, insurance and authorization processes. Provides feedback, and develops strategies for process improvement. Performs work with accordance to the mission, vision, and values of AMH.

Minimum Job Qualifications:

Education:

• High School graduate.
4 Year Bachelor’s Degree preferred

Experience:

• 2 years of supervisory or management experience required.
• 5 years of scheduling.
Relevant clinical experience, patient access, registration, collections, insurance and/or pre-certification, or related experience in a healthcare environment required.

License/Certifications: None.

ESSENTIAL FUNCTIONS:

Leadership

• Develop and execute strategic initiatives and redesign to optimize scheduling and pre-visit processes.
• Provide leadership and guidance to the Central Scheduling Team, ensuring alignment with operational goals.
• Ensure compliance with organizational policy and procedures.
• Resolve problems promptly and meets deadlines.
• Guides team members to anticipate and exceed customer expectations and needs.
• Motivates team members to communicate clearly, increase accuracy, efficiency and improve the quality of workflow processes at the time of scheduling, pre-registration, insurance verification, etc..

Communication

• Creates an environment that supports critical thinking and promotes problem solving.
• Provides consistent feedback on performance and behaviors.
• Resolves conflicts and removes barriers.
• Communicates department trends, issues, and ideas, including denials that can cause a delay or write-off in revenue for services being scheduled.
• Collaborate with other departments to streamline processes, resolve issues, and discuss scheduling trends, denials, and write-offs.
• Communicate effectively with stakeholders, including patients, providers, and insurance companies.
• Coordinates with high volume referring offices to ensure satisfaction with services.

Performance Management

• Develops and monitors key performance indicators and implements improvements to enhance operational efficiency and patient satisfaction.
• Develops training programs to enhance team member performance and ensure high-quality service delivery.
• Evaluates situations to assure patient care and safety is at a maximum quality while minimizing delays.
• Collaborates with revenue cycle team to create reports with root cause analysis of scheduling issues, denials, and write-offs for services.
• Monitor scheduling requests to ensure each patient is scheduled efficiently in a way that maximizes productivity.
• Record all patient cancellations including reasons for cancellations.
• Manage the scheduling and insurance verification processes with the objective that all scheduling requests are processed within forty-eight hours of retrieval.

Financial Management

• Manage budgetary responsibilities related to the teams’ operations.
• Identify opportunities for cost savings and revenue enhancement.
Optimizes team productivity and efficiency to improve patient satisfaction and schedule utilization.

Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.

To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.

Criminal background check and pre-employment drug screen required upon conditional job offer.

*** Benefits apply the 1st of the month following employment, per policy.***

*For full job description and benefits, please contact Human Resources.

Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.