Central Station Operator

• Central Station Operator

Department: Central Station Call Center
Reports to: Central Station Supervisor/Central Station Manager

Job Type: Shifts available7:00AM -3:00PM - 3:00 PM – 11:00 PM, 11:00 PM – 7:00 AM)

Job Overview:
We are seeking a highly responsible and detail-oriented Central Station Operators to join our security team. In this role, you will be the first line of defense in responding to alarm signals, handling emergency-related calls, and ensuring the safety of our customers. The ideal candidate is calm under pressure, customer-focused, and able to quickly analyze and respond to security alerts.

Responsibilities:

• Answer inbound emergency calls related to burglar alarms, fire alarms, panic alarms, and other security concerns.
• Monitor alarm signals and respond immediately with accuracy, following provided protocols.
• Dispatch appropriate authorities when necessary.
• Make outbound calls to verify alarms and notify responsible parties.
• Accurately document all alarm responses within the alarm monitoring software.
• Assist technicians and installers in verifying alarm signals.
• Address security, fire, and life safety concerns with customers and alarm dealers.
• Provide exceptional customer service by answering inquiries and directing calls.
• Apply company policies and procedures to resolve customer concerns effectively.
• Process, update, and maintain customer records with accuracy.
• Perform data entry tasks and assist with documentation and filing.
• Support various administrative tasks as needed.

Required Skills & Qualifications:

• Strong oral and written communication skills.
• Ability to remain calm in high-pressure situations.
• Strong computer literacy and data entry accuracy.
• Excellent problem-solving and time management skills.
• Professional and diplomatic approach to customer interactions.
• Strong organizational skills and attention to detail.
• Ability to handle technical and non-technical security-related concerns.

Why Join Us?

• Competitive pay and shift differentials for overnight hours.
• Opportunities for growth within the security industry.
• A supportive team environment with comprehensive training.

If you are a motivated and detail-oriented individual with a passion for security and customer service, we encourage you to apply today!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Typing: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person