Central Station Operator/Dispatcher

Interviews will be held virtually then in person. Looking for 3-11pm shift- 11pm -7am shift. Weekends are required.

Responsibilities:

• Answer emergency-related inbound calls (e.g., burglar, fire, and panic alarms).
• Dispatch proper authorities as required.
• Monitor and respond to alarm signals using provided systems and training.
• Make outbound calls to verify alarms and notify responsible parties.
• Document all alarm responses in the monitoring software.
• Coordinate with technicians and installers for signal verification.
• Communicate with customers and dealers on technical and non-technical issues.
• Route callers to appropriate departments or personnel.
• Apply company policies to meet customer needs.
• File, scan, and manage customer records and updates.
• Process and maintain accurate customer data.
• Follow up on missing customer information.
• Analyze and update customer records per company guidelines.
• Provide account documentation to customers.
• Support data entry and office projects.
• Prepare and send billing and dealer correspondence.
• Perform general office tasks as needed.
• Other duties as assigned.

Skills:

• Oral and written communication
• Time management and organization
• Professionalism and problem-solving
• Customer service and diplomacy
• Data entry and technical communication
• Ability to remain calm under pressure
• Strong computer and typing skills

Schedule:

• 8-hour shifts- 3-11pm -11pm -7am
• overnight, holiday, and weekend availability

Location:

• 8935 Maislin Dr, Tampa, FL

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Parental leave

Experience:

• Typing: 2 years (Preferred)

License/Certification:

• Driver’s License (Preferred)

Application Instructions:

• Interviews will be conducted virtually.
• MUST BE ABLE TO PASS A BACKGROUND CHECK
• Please ensure you can reliably commute.

Job Type: Full-time

Pay: $15.50 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Typing: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person