Centralized Bereavement Coordinator

Support, connection, and compassionate guidance.

The Centralized Bereavement Coordinator reports to the Centralized Bereavement Coordinator Manager and participates with interdisciplinary teams across multiple branches to identify and address the bereavement needs of patients and their families.

As a Centralized Bereavement Coordinator, You Will:

• Participate with the team in providing bereavement support through phone contact, in-person visits, correspondence, and other personalized methods

• Complete bereavement assessments per Conditions of Participation (CoPs) and organizational policies

• Maximize family access to resources including volunteers, support groups, and referrals to outside agencies

• Provide education and training to team members, community, and contract agencies as requested

• Maintain accurate bereavement charts and provide monthly summary reports including projects, calls, correspondence, and cases closed

• Participate in hospice care coordination and the organization’s quality assessment and performance improvement program

• Market the company and bereavement services to the community and referral sources

• Consult and provide training to bereavement staff in other offices

• Support bereavement needs of staff, including volunteers

• Communicate with team members to develop family bereavement care plans and coordinate needed services

• Adhere to Organization’s policies and procedures, maintaining compliance with federal and state regulations

• Demonstrate flexible and efficient time management and prioritize workload effectively

• Participate in administrative staff meetings, committees, and special projects

• Complete all required annual compliance training

• Act as a role model within and outside the agency, consistently promoting the company’s core values

Qualifications – What You’ll Bring:

• High School Diploma or equivalent required; undergraduate degree in a human services field preferred

• Minimum 1 year clinical experience in a varied multi-disciplinary setting; 3 years preferred

• Clinical experience in life-threatening and chronic illness, grief, and loss

• Knowledge of terminally ill patients, end-of-life care, hospice, and bereavement

• Excellent oral and written communication skills, able to interact effectively with patients, families, clinicians, and leadership

• Strong customer service focus and commitment

• Ability to function in a fast-paced environment while maintaining confidentiality

• Demonstrated flexibility to shift work priorities based on business needs

• Professional judgment and critical thinking skills

• Advanced proficiency with Microsoft Office products and other electronic applications

• CPR certification

• Valid driver’s license and current automobile insurance

Preferred Qualifications (Not Required):

• Graduate degree in a related discipline for counseling responsibilities

• Counseling experience in individual, family, or group therapy

• Experience providing consultation and training to staff and community partners

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Additional Full-Time Benefits:

Apply today and help support compassionate bereavement care that makes every moment count.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Keywords – Bereavement Coordinator, Hospice Support, End-of-Life Care, Patient and Family Support, Clinical Bereavement, Interdisciplinary Team, Grief Counseling, Hospice Services, Healthcare Administration, Care Coordination

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health