Centre Manager

RIGHTS Project: Inclusion, Accessibility & Opportunities for the

Differently Abled in Tamil Nadu

TERMS OF REFERENCE FOR ENGAGEMENT OF

One Stop Social Care Service Centre – Centre Manager

1. BASIC DETAILS

TENKASI –I) KADAYANALLUR II) M.N. NALLUR

Duty Station :
CHENNAI- I) SHOLINGANALLUR II) TEYNAMPET

TENKASI –2 (Two)
No of Engagements :

CHENNAI- 2 (Two)

Language
: English & Tamil

Required/preferred

Duration of Contract : 24 months (Renewable subject to performance)

Reporting Officer : District Differently Abled Welfare Officer

2. BACKGROUND

i. As per the Census (2011), Tamil Nadu is the sixth most populous state in India

with a population of 72 million, which includes the proportion (1.63 percent) of

Differently Abled Persons (DAPs) compared to national average of 2.21 percent.

A study that used pooled data from the District Level Household Survey-4 (2012-

13) and Annual Health Survey 2nd updating round (201213) reveals that there are

4550 differently abled persons amongst every 100,000 population in Tamil Nadu

thereby indicating a much higher prevalence of disability in comparison to the

census data. Therefore, if one goes by the estimates of this recent study, there

would be about 3.2 million people in Tamil Nadu living with some form of

disabilities. Moreover, even these estimations appear on the lower side especially

since the definition and type of disabilities has undergone a change to include a

larger population group since the promulgation of Rights of Persons with

Disabilities Act, 2016

ii. Differently Abled Persons face multiple socio economic constraints including

poorer health outcomes, lower education levels, limited economic participation,

and higher rates of poverty compared to persons without disabilities. They often

experience exclusion and barriers in accessing health services, education,

employment, transportation, information as well as care and rehabilitation

services. Furthermore, households with a disabled member are more likely to

experience material hardships– including food insecurity, poor housing, lack of

access to safe water and sanitation, and inadequate access to healthcare. Thus,

these limitations and barriers not only hinder their full and effective participation

in the society, but also affect the country’s productive potential, the human capital.

In order to increase the human capital and reduce the achievement gap among

people with disabilities, a coordinated and comprehensive package of

interventions appears warranted for addressing the individual and community

contexts at both, multiple and systemic levels.

iii. Tamil Nadu has always been a pioneer in the implementation of welfare schemes

for all sections of socially disadvantaged groups. The Directorate for Welfare of

the Differently Abled Persons (DWDA) through its various initiatives and

schemes have extended full support to the differently abled people in their pursuit

of full and equal involvement in every aspect of society. The DWDA is largely

responsible for all administrative, statutory and service delivery functions, which

is implemented through its well-experienced workforce at the state, district and

local levels. The thrust areas of the DWDA are prevention and early interventions,

special education, employment & vocational training, social security

(maintenance allowance, travel concession, assistance to NGOs), aids &

appliances, and barrier-free structure. Recently, DWDA conducted a pilot project

in a few blocks of the state and has identified a need for a multi-sectoral, whole-

government, and capacity-building approach to care and rehabilitation of the

differently abled.

iv. The RIGHTS Project focuses on three pillars: first, promote inclusion of all by

ensuring that persons with disabilities participate equally with others in any

activity and service intended for the general public, such as education, health,

employment, and social services; second, improve the access of specialized

programs by investing in specific measures for quality care, rehabilitation and

support services; and third, provide opportunities for persons with disabilities for

completion of education, skills training and market-linked employment

opportunities. However, to manage the project at the proposed scale, substantial

efforts would be required to build the current institutional capacity of the DWDA

at all levels in terms of field units for administration, service delivery, supervision

and monitoring, along with self-sustaining capacity

v. The Project would be managed through the DWDA, led by the Project Director

(PD) RIGHTS project cum Director DWDA, hereinafter also referred as PD, and

would have a team of consultants. District Project Implementation Unit in each

district will oversee the activities in the district level headed by the District

Differently Abled Welfare Officer (DDAWO) and will have a team of District

Project Officers

vi. In order to provide the overall process coordination of successful delivery of the

RIGHTS project, the DWDA for its RIGHTS PROJECT is seeking an interested

and qualified person to be engaged as a Centre Manager to lead the One Stop

Social Care Service centre in each subdivision during the project implementation

3 i OBJECTIVES AND SCOPE

Under the supervision of the DDAWO, the incumbent will be responsible for

the centre-based activities of the OSC.

The Centre Manager will be responsible for managing centre operations and

providing leadership in strategic and operational planning and will oversee the

operations of the one-stop social care Service centre and rehabilitation

activities of the subdivision. The Centre Manager will also ensure the proper

implementation of the rehabilitation activities in the Subdivision.

The Centre Manger will be the head of the Sub Divisional OSC centre and

will oversee all the activities of the centre and ensure the regular smooth

activities of the centre.

The Centre Manger shall preferably belongs to the same subdivision.

ii The roles and responsible of the Centre Manager are as follows,

Carrying out all relevant tasks necessary for managing operations of the

Centre with respect to implementation, management, and supervision

Coordinate with internal staff at subdivision level for effective and efficient

delivery of services.

Coordinate and liaise with stakeholders, NGOs/ CBOs/ local agencies, and

Government line departments for establishing linkages for expanding

outreach, enhancing easy and quality delivery of services.

Reviewing reporting formats (operational & financial) for improved data

management at all levels

Review and update the Centre records including beneficiary enrolment,

progress, and achievements.

Keep a regular track of government/ non-government schemes/ facilities for

DAPs and disseminate the information to beneficiaries.

Conduct mapping of beneficiaries in the respective area/ zone to identify the

target group of beneficiaries and validate the details with government/ other

authentic sources to prepare a master database of all such beneficiaries at sub-

division level.

Prepare schedule for activities of the centre.

Ensure provision of various need-based services and resources for all

differently abled (including all age groups) who need assistance for

rehabilitation in one location.

Monitor evaluation/ assessment and compliance issues and coordinate with

rehabilitation specialists to do the needful.

Monitoring the progression of the DAPs in all aspects.

Coordinate and supervise the distribution of assistive devices for the welfare

of DAPs.

Facilitate integrated rehabilitation support, assistance in early detection,

prevention, education, and guidance in employment, social security, and

Grievance redressal under one roof.

Coordinate and facilitate the training of internal staff of the Centre on relevant

thematic areas pertaining to targeted beneficiaries.

Any other relevant task/ activity assigned by DPIU and DDAWO

4 REPORTING AND REVIEW

The Centre Manager will report to DDAWO of the District or any other official as

assigned by DDAWO and work under his/her direct supervision on a day-to-day basis

5 EDUCATIONAL QUALIFICATION AND EXPERIENCE

This Centre Manager requires dynamic, experienced, and analytical professionals with

demonstrated experience in programs related to disability.

i) Should possess a valid full time master’s degree in Social Work from UGC

recognized University.

ii) 3 years of post-qualification experience in areas relating to service delivery for

persons with disabilities, particularly in care, support, and rehabilitation services

will be preferred.

iii) Demonstrated understanding of managing centre-based rehabilitation activities

• Preference will be given to Differently Abled Person

6. Skills Required

Creative, strategic, and analytical thinker with the ability to manage multiple

tasks at one time.

Experienced in developing and managing budgets, hiring, and training,

supervising, and assessing personnel/ objectives.

Must have strong interpersonal, written and oral communication skills in

English and Tamil

Ability to work in teams and liaise well with others.

Knowledge of government acts/ principles and practices related to DAPs.

Computer proficiency with MS-Office applications, internet is a must.

Willing to travel to remote locations/ blocks/ areas within the Subdivision as

and when required.

7. Remuneration

i) The remuneration for the Centre Manager - OSC would be Rs. 40,000 per month.

Only travel expenses will be paid additionally as per actuals. The Case Manager -

OSC will be located at Subdivision level OSC during the contract period. The Case

Manager may require travel as per Project requirements.

ii) The Centre Manager will have to attend OSC on all working days unless on an

official tour as approved by DDAWO. The Centre Manager may also be required

to attend office on holidays as and when so desired by PD/SPIU/DPIU for disposal

of urgent matters. However, no extra remuneration will be paid for attending

the office on holidays