Certified Computer Technician

Our company is looking for a Certified Computer Technician to join our team.

Responsibilities:

• Handles escalated problems and requests as appropriate.
• Travel within an hour’s distance to complete on-site visits with clients.
• May interface with third party vendors to resolve certain hardware/software problems.
• May contribute to desktop/laptop software evaluations and upgrades.
• If replacement is recommended, discuss options with clients that would best meet their needs.
• Troubleshoots technical computing problems.
• Troubleshooting different computer issues.
• Lifting and moving new electronics.
• Ensuring customer satisfaction is achieved.
• Configure computer networks.
• Troubleshooting and solving technical issues related to end user equipment hardware and software.
• Diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware.
• Installing software or hardware.
• Basic hardware and Windows software troubleshooting.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.
• Accurately and timely document all support activities per approved policies and procedures.
• Communicate progress with coworkers, as well as with clients.
• Customer Service: Provide excellent customer service by addressing client inquiries, offering technical support, and ensuring a positive overall experience.

Requirements:

• Valid A+ certification required.
• Valid Network+ and Server+ certifications preferred.
• 1+ years of applicable work experience.
• Valid driver’s license with no restrictions.
• Reliable vehicle to complete on-site visits with clients. Travel is within an hour’s drive.
• Experience supporting Microsoft Windows 7, Windows 10, Windows 11, and MS Office 2013 and newer, including MS Office 365.
• Experience supporting Mac OS, Mac IOS, and Mac Creator Studio.
• Experience supporting Linux Systems and distributions.
• Experience using Zoho One or a similar ticketing and CRM system.
• Experience using Square or a similar POS system.
• Capable of lifting 50-pound systems and printers.
• Capable of standing and moving between stations 80% of the time.
• This position requires the candidate to be at our Hutchinson, KS office each workday. This is not a remote/work-from-home position.

Attributes Required:

• Ability to work well independently on defined tasks.
• Ability to manage multiple priorities in a face-paced environment.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well as part of a team.
• Strong problem-solving and decision-making skills.
• Strong analytical and follow-through skills.
• Strong teamwork and communication.
• Strong written and verbal communication skills.

Pay: From $15.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• applicable work: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• driver's license with no restrictions (Preferred)

Ability to Commute:

• Hutchinson, KS 67502 (Preferred)

Work Location: In person