Certified Medical Administrative Assistant / Patient Care Coordinator

Care Coordinator (Office-Based – Queens, NY)

THIS IS NOT A REMOTE POSITION

Location: Queens, NY
Schedule: Monday–Friday, 9:00 AM – 6:00 PM or 9:30 - 6:00 PM

Important Requirements – Please Read Carefully

• NOT a remote job
• Do NOT apply if you do not have medical background experience
• Trilingual is required: English, Russian, and Spanish

About the Company

We are a healthcare support company working directly with doctors to assist in monitoring and supporting patients through Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. Our mission is to help improve patient outcomes through consistent follow-up, education, and compassionate care - primarily via phone communication.

Position Summary

We are seeking a dedicated and compassionate Care Coordinator to support patients enrolled in our client facilities. This role involves monthly patient outreach, care coordination, documentation, and patient education. The ideal candidate has a medical background, excellent communication skills, and a strong sense of responsibility toward patient care.

Responsibilities

• Call patients or family members on a monthly basis to discuss health status.
• Educate patients about their medical conditions, medications, and care instructions.
• Develop and update individualized care plans.
• Coordinate and collaborate with healthcare providers and specialists for appointments and treatment plans.
• Regularly check in with patients, evaluate progress, and document all interactions accurately.
• Treat patients with empathy, respect, and professionalism at all times.

Requirements

• Medical background experience is REQUIRED (clinical, healthcare, or medical office experience).
• Fluent in English, Russian, and Spanish (verbal and written).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and basic computer applications.
• Ability to multitask, stay organized, and work under pressure.
• Excellent customer service skills.
• Compassionate, patient-focused, and well-mannered.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Ability to Commute:

• Rego Park, NY 11374 (Required)

Ability to Relocate:

• Rego Park, NY 11374: Relocate before starting work (Preferred)

Work Location: In person