Certified Medical Assistant- Medical Center

Position Purpose

The Certified Medical Assistant (CMA) supports the clinical and administrative operations of the PAE program by assisting with patient care, procedure preparation, documentation, inventory management, and front-office coordination. This role ensures a safe, efficient, and patient-centered experience in collaboration with physicians, nurses, and radiology staff.

Position Reports To

Clinical Leader / Practice Manager

Degree Of Supervision Provided To Position

Medium. Works independently under general supervision with guidance from the Clinical Leader or Practice Manager.

Qualifications, Education, Experience, And Competencies

Education

• Graduate of an accredited Medical Assistant program
• Certified Medical Assistant (CMA) through AMAA
• One year of experience in a urology setting
• Previous experience working in a clinical medical assistant role
• High School Diploma or GED
  
  

Experience

• Minimum of 1 year of experience as a medical assistant
• Experience with insurance verification, eligibility, referrals, and pre-authorizations
• Familiarity with EMR systems and Microsoft Office Suite
• Experience supporting clinical procedures and patient care
• CPR/BLS certification (active)
  
  

Skills and Competencies

• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced clinical environment
• Attention to detail and accuracy in documentation and patient interactions
• Professionalism, empathy, and a commitment to patient-centered care
• Ability to work collaboratively with clinical and administrative teams
• Flexibility and Ability to Multitask
• Stress Management/Composure
• Attention to Detail and Accuracy
• Initiative and Accountability
  
  

Internal Relationships (Works Closely With)

Patients, families, physicians, nurses, radiology staff, and other teammates. Must demonstrate professionalism, empathy, and teamwork in all interactions to promote a positive patient and staff experience.

Job Requirements

Pre-Procedure Setup and Maintenance

• Draw up medications for procedures (e.g., heparinized saline, 1% lidocaine)
• Confirm patient identifiers in C-arm and ultrasound systems; ensure images are saved post-procedure
• Recharge ultrasound equipment between cases
• Maintain a clean and safe environment: replace bedding, sanitize equipment and surfaces, inspect for blood/fluid residue
• Coordinate lunch deliveries for staff when working through lunch
  
  

Intraprocedural Responsibilities

• Prepare intraoperative documentation (sedation, materials, agents, times, access)
• Complete variable portions of procedural report as directed by IR during the case
• Circulate additional products as requested by IR and LMRT/RT
• Reposition the C-arm as needed
  
  

Post-Procedure Responsibilities

• Assist in transporting patients to the recovery room
• Support nursing staff in cleaning and prepping clinic space and recovery bays
• Perform closing duties (laundry, trash, etc.)
  
  

Product and Inventory Management

• Monitor inventory and check expiration dates regularly
• Assist RT in maintaining vendor reference list with contact info, account numbers, and ordering details
  
  

Chart Preparation for IR Notes

• Compile pre-procedure information: reason for consult (e.g., BPH, varicocele), medical/surgical history, symptoms
• Include recent labs and imaging reports
• For vascular or cancer imaging, ensure IR has access to view images; request discs/flash drives if needed
• Document referring physician and care team; initiate cardiac clearance in EMR if applicable
  
  

Patient Access & Scheduling

• Answer phones and respond to inquiries professionally
• Schedule consults, clinic visits, and procedures in coordination with the clinical team
• Register patients and ensure completion of demographic, insurance, and consent forms
• Relay preparation instructions for procedures, labs, and exams
• Assist patients/families with pre-registration forms and instructions
  
  

Referrals & Pre-Authorizations

• Coordinate and process referrals from outside providers
• Verify insurance and obtain pre-authorizations for procedures
• Communicate with payers, providers, and patients regarding insurance requirements
• Inform patients of care costs and collect/post fees as required
• Balance daily financial registers and submit documentation to fiscal department
  
  

Administrative Support

• Maintain accurate patient records and update EMR
• Assist with scanning, filing, document management, and billing tasks
• Support front desk workflow and maintain a professional reception area
• Assist with travel coordination and scheduling as needed
• Maintain punctual and reliable attendance
  
  

Team Collaboration

• Collaborate with nurses, radiology staff, and physicians to support clinic operations
• Provide coverage for other administrative functions as needed
• Support a collaborative, patient-centered environment
• Perform other duties as assigned
  
  

Environmental Conditions

Indoor, climate-controlled clinical environment with potential exposure to blood, body fluids, infectious disease, chemicals, and equipment-related hazards.