Certified Pharmacy Technician

Position Title

Certified Pharmacy Technician (Telepharmacy)

Job Summary

The Certified Pharmacy Technician supports pharmacists in a telepharmacy environment by assisting with prescription processing, medication dispensing, patient communication, inventory management, and regulatory compliance. Working under the supervision of a licensed pharmacist, the technician helps ensure safe, accurate, and efficient pharmacy services for patients receiving care remotely.

Essential Duties and Responsibilities

• Receive, enter, and process prescription orders accurately in the pharmacy management system.
• Assist with medication preparation, packaging, labeling, and dispensing according to pharmacy policies and state regulations.
• Operate telepharmacy technology, including video conferencing, remote verification systems, and electronic health record (EHR) platforms.
• Communicate with patients, healthcare providers, insurance companies, and pharmacy staff regarding prescription information and refill requests.
• Collect and update patient demographic, insurance, and medication profile information.
• Process third-party insurance claims and resolve billing issues.
• Maintain accurate pharmacy records and documentation.
• Monitor medication inventory, order supplies, and assist with stock management.
• Ensure compliance with HIPAA, state pharmacy regulations, and company policies.
• Support quality assurance activities and participate in workflow improvement initiatives.
• Identify and report medication discrepancies, errors, or safety concerns to the supervising pharmacist.
• Provide excellent customer service through phone, video, and electronic communication channels.

Required Qualifications

• High school diploma or equivalent.
• Current Certified Pharmacy Technician (CPhT) certification through the Pharmacy Technician Certification Board or equivalent recognized certification.
• Active pharmacy technician registration/licensure as required by state law.
• Knowledge of pharmacy terminology, medication names, and pharmacy operations.
• Proficiency with pharmacy software systems and basic computer applications.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and handle protected health information.

Preferred Qualifications

• Previous retail, hospital, mail-order, or telepharmacy experience.
• Experience with electronic prescribing and pharmacy management systems.
• Familiarity with insurance billing and prior authorization processes.
• Bilingual communication skills.

Knowledge, Skills, and Abilities

• Understanding of federal and state pharmacy regulations.
• Ability to work independently while collaborating with remote healthcare teams.
• Strong problem-solving and customer service skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with telehealth and remote patient service technologies.

Work Environment

• Remote, hybrid, or telepharmacy site-based position.
• Extensive computer and telephone use.
• May require evening, weekend, or holiday shifts depending on operational needs.
• Ability to sit for extended periods and perform repetitive computer tasks.

Pay: $16.00 - $27.97 per hour

Benefits:

• 401(k) matching
• Paid time off

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person