CES Help Desk Agent - Remote

Join Our Team as a CES Help Desk Agent!

Are you a problem-solver with excellent communication skills? Do you thrive in a fast-paced environment where you can make a real impact? If so, we want YOU to join our team as a CES Help Desk Agent!

At CES, we provide top-tier support to field service technicians, ensuring seamless coordination and customer satisfaction. This is a home office-based role where you will play a crucial part in keeping operations running smoothly.

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Why You’ll Love Working Here:

• Comprehensive Insurance – Health, dental, and vision coverage to keep you and your family protected

• Company-Paid Benefits – Enjoy short-term/long-term disability coverage and a $25K life insurance policy

• Retirement Savings – Secure your future with our 401(k) plan and company match

• Work-Life Balance – Paid Time Off for vacation, sick days, and holidays to recharge and refresh

• Growth Opportunities – Advance your career with ongoing training and professional development

What You’ll Do:

• Serve as the first point of contact for customer inquiries, providing solutions as required
• Receive and coordinate incoming customer calls, and assign and dispatch service technicians based on priority, location, and skill set
• Ensure technicians are equipped with the necessary information and resources to complete jobs efficiently
• Log, track, and escalate service tickets as needed to ensure timely resolution
• Accurately document service requests, technician status, and job completion details in company systems
• Maintain records of customer interactions, technical issues, and resolutions
• Maintain clear and professional communication with customers, technicians, and management
• Act as a liaison between customers and field management to ensure service expectations are met
• Monitor field operations to adjust schedules and resources as needed
• Provide real-time ETA updates to field management teams and customers regarding service requests and job status
• Ensure adherence to company policies, procedures, and service-level agreements

What We’re Looking For:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.

• 2+ years of experience in dispatching, help desk support, or a customer service role (preferred).

• Strong multitasking skills and the ability to handle multiple service requests simultaneously.

• Customer-focused mindset with excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications.

• Strong problem-solving abilities and decision-making skills.

• High attention to detail with the ability to thrive in a fast-paced environment.

• Experience in field service operations or technical support (preferred).

• Familiarity with scheduling and dispatching software (preferred)

Why CES?

CES is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Ready to Start Your Career?

Don’t wait—take the first step toward a fulfilling role with CES. Apply today and join a team that values your growth, hard work, and dedication.