CFM Field Service Engineer Cairo (Egypt) F/H - LE - ENGINEERING SUPPORT & SERVICES

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance, fiabilité et respect de l'environnement. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers. * CFM International est une société commune 50/50 de Safran Aircraft Engines et GE Aerospace. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Mission description

Would you like to be as close as possible to the operational use of CFM products? The Field Service and Flight Ops department within the Civil Engines Customer Support organization brings together an international team of Field Service Engineers (FSE) deployed as close as possible to our customers' operations: airlines and engine repair shops. In an environment where our customers' flight activities are growing and constantly evolving, we need to adapt our local support to ensure a high level of customer satisfaction by providing each customer with the technical assistance required for optimized operation of their fleets. The FSE will be based in Cairo, Egypt, on a local Safran contract and will be responsible for supporting Egyptian customers operating CFM56 and LEAP engines, in collaboration with a second FSE also based in Cairo. The Field Service Engineer (FSE) is the Safran Aircraft Engines/CFM representative based close to the customer, providing technical support on CFM products in accordance with the signed contracts. After an initial training period in France (Montereau site near Paris) and/or at another customer location alongside an experienced FSE, the main missions will be to: Ensure 24/7 communication between the supported customers and the OEM (Original Equipment Manufacturer) and act as the primary CFM interface for the customer. Establish and maintain a professional, trust-based relationship with customers. Listen to the customer, understand their issues and propose solutions identified together with the customer team. Provide technical support, including recommendations to customers, assistance with resolving technical issues, and support in the use of technical documentation and existing tools. Actively contribute to the life of the Customer Team in coordination with the CSM (Customer Support Manager) or CPM (Customer Program Manager), fully supporting the team on the customer's site. Coordinate fleet plans and services under OEM responsibility (Lease Pool, Vendors, Training, EMOS interventions initiated by the OEM) for the customers. Report, together with the CSM or CPM, a shared view of customer satisfaction. Anticipate and alert the OEM to any imminent crisis Actively support sales campaigns (products and services) and promote Services, in line with the sales policy. Accurately record all operational data in the dedicated IT tools.

To succeed in this role, solid knowledge and skills in turbofan engine operation as well as in the implementation of their maintenance procedures are a strong asset. Excellent interpersonal skills and a strong customer focus are essential, as interactions with Safran internal customer teams and customers worldwide are frequent and part of everyday work. Given the international environment of the company, our customers and the location of the position, you must have an excellent command of English. You are proactive, autonomous, enjoy customer-facing activities and are motivated by working in an international environment. Engineering degree level Minimum 5 years of experience in the aerospace industry