Change Management & Communications Consultant

Education & Experience:

• bachelor dregree in Organizational Change Management, Communications, Business Administration, Human Resources, Psychology, Public Administration, or a closely related discipline.
• Postgraduate qualifications or professional certifications in Change Management (e.g. Prosci ADKAR, APMG Change Management, CCMP) are strongly preferred.
• Minimum of 8 years of professional experience delivering hange management, organisational readiness, and communications for large-scale digital transformation, ERP, financial systems, or government reform programmes.
• Proven experience in capacity building, stakeholder engagement, and user adoption within complex, multi-stakeholder environments, preferably in public sector or regulated organisations.
• Demonstrated expertise in developing and executing change strategies, communication plans, training frameworks, and adoption metrics aligned to programme objectives.
• Strong written and verbal communication skills, with the ability to translate complex technical and business changes into clear, targeted messages for diverse audiences (executives, managers, end users, and external stakeholders).
• Experience working closely with functional, technical, and programme management teams to embed change management into project delivery rather than treating it as a parallel activity.

Role and responsibility:

• Develop, implement, and manage the overall change management and communications strategy for Maliyah, ensuring alignment with programme objectives, timelines, and stakeholder expectations
• Lead organizational readiness and impact assessments to identify change impacts, adoption risks, resistance points, and capability gaps across affected entities and user groups.
• Develop and execute targeted communication plans, including key messages, channels, materials, and schedules, to ensure consistent, timely, and effective communication throughout the change lifecycle.
• Support and coach business leaders, managers, and change champions to effectively lead change, reinforce desired behaviours, and address resistance within their teams.
• Coordinate with functional and technical teams to ensure change activities are embedded into system design, rollout, and post-implementation support, not treated as an afterthought
• Monitor, measure, and report on change adoption, user readiness, training effectiveness, and communications impact, providing actionable insights and recommendations for improvement.
• Support post-implementation stabilisation by addressing adoption issues, reinforcing new ways of working, and ensuring knowledge transfer to internal teams

Job Type: Contract
Contract length: 12 months