Change Management Specialist-4

EXPERIENCE_RANGE_IN_REQUIRED_SKILLS_ Required Skills Qualifications Strong understanding of IT infrastructure, applications, and ITIL framework.
Ability to assess risks, impacts, and dependencies effectively. Excellent stakeholder management and facilitation skills. Experience with ITSM tools (e.g., ServiceNow ) ITIL Foundation or higher preferred.

ROLE_DESCRIPTION -

• Key Responsibilities Oversee all stages of change requests from initiation to closure.
• Ensure changes are properly logged, evaluated, authorized, and documented.
• Assess the impact and risk of proposed changes on IT systems and business processes.
• Organize and chair CAB meetings for reviewing and approving changes.
• Ensure adherence to ITIL-ITSM change management policies and procedures.
• Prepare reports on change success rates, failed changes, and unauthorized changes.
• Identify areas for process improvement and implement best practices.
• Work closely with Release, Incident, and Problem Management teams for integrated service delivery.
• Required Skills Qualifications Strong understanding of IT infrastructure, applications, and ITIL framework.
• Ability to assess risks, impacts, and dependencies effectively.
• Excellent stakeholder management and facilitation skills. Experience with ITSM tools (e.g., ServiceNow ) ITIL Foundation or higher preferred.