Channel Account Director

About Us:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

Join us in shaping the future of AI-driven technology!

The Opportunity:

As a Channel Account Director; you will play a pivotal role in driving our North American expansion. This position combines strategic new business acquisition with full sales cycle management across a portfolio of CX, AI, and Digital solutions. You will focus on winning new logos within target sectors through our sales ecosystem, while also developing and expanding existing accounts. Success in this role requires self-driven prospecting, business development, and close collaboration with internal teams and partners to deliver innovative solutions that elevate the customer experience.

Key Responsibilities:

• Prospecting & Pipeline Development: Build and maintain a healthy sales pipeline through prospecting, lead generation, cold calling, email campaigns, and networking.

• Customer Engagement: Initiate and lead strategic discussions with prospects and customers, demonstrating how TechSee’s CX, AI, and Digital solutions create value and transform customer relationships.

• Full Sales Cycle Management: Manage the entire sales process end-to-end — from initial outreach and qualification through negotiations and deal closure.

• Sales Target Achievement: Consistently meet and exceed monthly and quarterly sales targets by driving new business and expanding existing accounts.

• Account Expansion & Relationship Management: Develop and grow long-term relationships with customers and partners, identifying new opportunities for upsell, cross-sell, and revenue growth.

• Collaboration: Work closely with internal stakeholders (sales engineers, professional services, executives) as well as external partners to co-develop and accelerate joint sales and business development initiatives.

• Market & Product Knowledge: Stay up to date on TechSee’s solutions, competitor landscape (Video Engagement, Digital Self-Service, AI), and industry trends; continuously enhance expertise through training.

• Trusted Advisor Role: Serve as a consultative partner by understanding customer processes, requirements, and challenges, ensuring TechSee is positioned as a long-term strategic ally.

Qualification:

• 3+ years of experience selling SaaS products/solutions to enterprise companies.

• Bachelor’s degree in a relevant field; MBA preferred.

• Proven track record of carrying and exceeding quota as an individual contributor.

• Demonstrated ability to manage the full sales cycle, from prospecting to closing through a partner or channel ecosystem.

• Experience in sales management, training, and partner enablement, including pipeline development and accelerating sales through strategic partnerships.

• Strong consultative sales skills, with the ability to communicate effectively at senior levels and work successfully in a matrix environment.

• Familiarity with structured sales methodologies, particularly MEDDPICC.

• In-depth understanding of client business drivers, strategies, and buying cycles.

• Experience in the Contact Center and/or Customer Experience (CX) markets is highly desirable.

Why work with us?

TechSee offers a competitive compensation package, including a base salary and performance bonuses. Our benefits include comprehensive healthcare coverage, retirement plans, flexible work arrangements, and professional development opportunities.

We foster a dynamic and inclusive workplace with hybrid work options, prioritizing career growth, community engagement, and employee recognition within an innovative environment.

Join us in redefining Digital Customer Experience while enjoying a supportive and rewarding culture.

TechSee is an equal opportunity employer, welcoming applicants from all backgrounds.

If you're passionate about transforming customer service and thrive in a high-growth, collaborative startup environment, we’d love to hear from you.