Chargeback Analyst

iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalisation and was acquired by the global payment systems giant PayU in 2019. With such robust structure, iyzico is operating on the principle of democratising financial services and making them accessible for everyone alongside the services it provides to businesses.

Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.

iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.

Key Responsibilities

· Conducting the Issuer/Acquirer chargeback operations

· Examining and reporting chargeback and objections from banks and providing information to the banks

· Initiating the review process of cardholder transactions which object to the payment as a result of the chargeback

· Requesting necessary information and documents from the bank and the merchant where the payment is made and managing the process between the merchant and the bank

· Following the chargeback processes in the coordination with the Fraud team

· Reporting on daily, weekly and monthly chargeback transactions and payments

· Following the updates of Visa / MasterCard / BKM

Job Requirements

· 1+ years of experience in a fraud or chargeback processes role at a payments company, bank, or online marketplace

· Have a clear understanding of the dispute resolution process and rules and its guidelines

· Knowledged of e-commerce trends and payment systems is required

· Has the ability to learn and adapt to new information and technology platforms

· Self-motivation and self-responsibility the ability to learn quickly and work independently, with minimum direction

· Can be flexible to work weekends, holidays and/or extended hours as needed

· Ability to work independently and in a team

· Excellent problem-solving skills and clear logical thinking

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• 1 day birthday leave