Charter Sales & Operations Specialist

National Airlines, based in Orlando, FL, operates a fleet of B747-400 freighter, B777-200 freighter, and A330-200/300 passenger aircraft to provide customers with a broad array of domestic and international operations. National Airlines specializes in time sensitive and special handling requirements, utilizing its aircraft to accomplish its missions worldwide.

Job Title: Charter Sales & Operations Specialist

Location: Orlando, Florida

Department: Sales

Reports To: VP Commercial Services and Planning

FLSA Status: Exempt

Summary: The Charter Sales Operations Specialist & Analyst supports the end-to-end commercial and operational process for ad hoc cargo charter flights. This role combines sales coordination, operational planning support, cost analysis, and performance tracking to ensure timely execution of charter opportunities while maximizing profitability and customer satisfaction. The position serves as a key liaison between Sales, Mission Planning, Finance, Ground Operations, and Customers.

Essential Functions:

Charter Sales Support

• Support the Charter Sales team in preparing quotes, proposals, and bid packages for adhoc cargo charter requests.
• Coordinate internally to obtain:
• Aircraft availability
• Routing feasibility
• Payload/range assessments
• Permit and handling requirements
• Maintain CRM records, track charter pipeline activity, and manage inbound request-for-quotes.
• Assist in contract preparation, amendments, and customer documentation.

Commercial Operations Coordination:

• Act as the operational focal point after charter award.
• Coordinate with Mission Planning for:
• Slot approvals
• Overflight & landing permits
• Ground handling arrangements
• Fuel planning
• Ensure all commercial requirements are aligned before flight execution.

Financial & Cost Analysis:

• Prepare and validate charter cost estimates including:
• Navigation charges
• Airport fees
• Ground handling
• Fuel costs
• Permit costs
• Enter and track costs in company systems (such as cost estimation or accounting tools).
• Support post-flight profitability analysis and variance reporting.

Performance & Data Analytics:

• Monitor charter KPIs such as:
• Quote turnaround time
• Win ratio
• Revenue per flight hour
• Contribution margin
• Generate weekly/monthly sales performance reports.
• Support pricing strategy through market and competitor data analysis.

Customer & Stakeholder Coordination:

• Serve as a key contact for customers during the charter lifecycle.
• Provide regular updates on flight status, documentation, and execution milestones.
• Support issue resolution during irregular operations.

Key Performance Indicators (KPIs):

• Quote turnaround time
• Charter conversion ratio
• Accuracy of cost estimates and charter quotes
• Revenue contribution from adhoc charters
• On-time commercial documentation completion
• Customer satisfaction levels

Qualifications & Experience:

• Bachelor’s degree in business administration, Aviation, Logistics, Supply Chain or related field.
• 2-7 years' experience in at least 2 of the below -
• Sales support, quoting, estimating, pricing analysis, or customer service roles.
• Familiarity with CRM systems for tracking quotes, orders, and customer interactions
• Air cargo charter operations
• Airline commercial operations
• Mission planning support
• Airfreight forwarding charter desks

Skills & Competencies:

• Strong analytical and numerical skills with the ability to interpret pricing, cost structures, and product specifications.
• Excellent coordination and multitasking abilities
• High attention to detail and accuracy
• Advanced Excel and reporting skills
• Ability to work in fast-paced operational environments
• Strong communication and customer service mindset

Preferred Experience

• Experience with widebody freighters (B747/B777/B767)
• Exposure to ACMI or military charter operations
• Strong knowledge of:
• Aircraft payload/range basics
• International permits & airport charges
• Cargo charter pricing structure

Supervisory Responsibilities:

• None

Travel Requirements: domestic and international travel possible to meet customers, but will only account for 5-10% of the year

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment

The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.