Chat Support Representative

We are hiring a Chat Support Representative in Karachi to handle customer and transporter queries through live chat and email. The role involves assisting users with shipments, payments, and platform issues while ensuring a smooth and positive experience.

Key Responsibilities:

• Respond to customer and transporter queries via live chat and email.
• Provide accurate and timely information regarding shipments and accounts.
• Resolve issues professionally and escalate complex cases when necessary.
• Maintain proper chat records in the CRM system.
• Meet performance goals for response time and customer satisfaction.

Requirements:

• Intermediate or above education level.
• 1–2 years of experience in chat or customer support (eCommerce or logistics preferred).
• Excellent written English and communication skills.
• Strong computer literacy and fast typing skills.
• Ability to multitask and work under pressure.
• Willingness to work in rotational shifts, including weekends if required.
• Experience with Zendesk, Freshdesk, or similar tools is a plus.

What We Offer:

• Competitive salary and incentives.
• Paid training and career development opportunities.
• Supportive and professional work environment.

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person