Chief Concierge

Overview

Job Summary - As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.

Responsibilities

• Supervise and coordinate the activities of the concierge team.
• Ensure exceptional customer service is provided to all guests.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Assist guests with recommendations for dining, entertainment, and local attractions.
• Maintain inventory and stock of necessary supplies for the front office.
• Train and onboard new concierge staff members.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Uphold hotel policies and procedures at all times.

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of local attractions, restaurants, and entertainment venues.
• Ability to work well under pressure and handle difficult situations with ease.
• Proficiency in using hotel management software and MS Office suite.
• Diploma or degree in hospitality management or a related field is preferred.

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Exceptional customer service orientation
• Proficiency in using hotel management software
• Ability to handle stressful situations with composure
• Excellent organizational and time management skills
• Fluent in multiple languages
• Knowledge of local attractions and points of interest
• Strong problem-solving skills
• Attention to detail and accuracy