Chief Operating Officer

Chief Operating Officer (COO) – Dubai

Real Estate Brokerage & Consultancy

Location: Dubai, UAE

Posted by: Executive Search Firm – on behalf of our client

We are partnering with a market-leading real estate brokerage and consultancy in Dubai to appoint a Chief Operating Officer to lead and scale their UAE business. This is a pivotal executive role with full ownership of day-to-day operations across Resale , New Homes , and central shared services.

This opportunity is suited to an accomplished operational leader who thrives in fast-scaling, performance-driven environments and understands the cadence, compliance, and commercial reality of real estate brokerage in the UAE.

The Role

As COO, you will take responsibility for the end-to-end operating model , driving profitable growth, operational excellence, and the development of high-performing teams. Reporting to the Group COO, you will lead Sales Operations, Compliance & Governance, HR, IT, Call Centre/CRM, Office Management, and Legal/Contracts.

Your focus will be to:

• Translate strategic direction into clear operating plans, targets, and performance rhythms
• Lead full P&L ownership , ensuring revenue and margin performance
• Build workforce capacity models and optimise agent and support team productivity
• Strengthen Sales Operations across Resale and New Homes, ensuring a seamless client journey from lead to transfer/handover
• Oversee Sales Progression & Conveyancing , with strong controls and customer experience programmes
• Enhance Call Centre and CRM capability through service design, process discipline, and quality assurance
• Drive data-led decision-making through KPIs, dashboards, and BI/AI initiatives
• Ensure compliance with UAE real estate regulation, AML/CFT , HR legislation, and governance standards
• Lead digital and IT improvement programmes, systems integrations, and vendor management
• Shape a culture of accountability, transparency, training, and continuous improvement

What You Bring

• Significant operational leadership experience in the UAE real estate sector , or in a similarly high-volume, regulated environment
• A record of managing multi-functional teams and scaling business units
• Strong command of sales pipeline mechanics , regulatory frameworks, and quality/controls
• Commercial sharpness, data fluency, and a disciplined approach to operational rhythm
• The ability to influence, coach, and build high-performance culture

Why This Role?

This is an opportunity to shape one of Dubai’s most recognised brokerage operations during a period of ambitious growth. You’ll have clear ownership, sophisticated leadership backing, and the scope to create meaningful operational impact at scale.

To apply or request a confidential discussion , please contact our Search team or submit your CV directly via LinkedIn.