Chief Operating Officer

Chief Operating Officer

The Chief Operating Officer (COO) at LIVIANA leads the day-to-day operations of the platform, driving efficiency, team performance, and revenue growth. LIVIANA is a curated housing platform connecting nurses with trusted property owners, and the COO plays a critical role in ensuring that connection is seamless, scalable, and high quality.

Overseeing operations, finance, contracts, property performance, and guest experience, the COO turns vision into execution. In close partnership with the CEO and sales team, they grow LIVIANA’s portfolio of homes, strengthen owner and resident relationships, and build systems that support a consistent, elevated experience across the platform.

KEY RESPONSIBILITIES:

Growth & Marketplace Strategy:
Partner with the CEO and Head of Sales to grow LIVIANA’s network of properties and residents. Focus on strengthening the connection between nurses and homeowners, improving occupancy, and increasing overall platform performance.

Operational Leadership:
Oversee daily operations across payments, accounting, contracts, housekeeping, maintenance, and inspections—ensuring a consistent, 5-star experience for both residents and owners.

Platform & Systems Management:
Ensure the platform operates smoothly for both owners and residents by implementing and refining systems that support bookings, communication, and overall user experience.

Process & Efficiency:
Build and refine operational processes that allow LIVIANA to scale while maintaining a high-touch, curated feel—reducing friction for both nurses and homeowners.

Team Management:
Hire, train, and lead a high-performing team, fostering a culture of accountability, responsiveness, and service excellence.

Owner Relations:
Develop and maintain strong relationships with homeowners, driving high retention (95%+) through clear communication, performance reporting, and a trusted partnership experience.

Financial Performance:
Oversee budgets, P&L, and revenue management, tracking key performance metrics across the portfolio to ensure profitability and growth.

REQUIRED QUALIFICATIONS

Experience:
Proven experience in short-term rental platforms, hospitality, property management, or marketplace-based businesses connecting supply and demand.

Systems & ERP Proficiency:
Experience working / implementing ERP systems such as Workday, NetSuite, or similar platforms, with the ability to oversee and develop financials, reporting, and operational workflows.

Marketplace Mindset:
Strong understanding of balancing both sides of a platform—delivering value to both residents (nurses) and property owners.

Operational Leadership:
Experience managing multiple moving parts across operations, customer experience, and property performance.

Technical Aptitude:
Comfortable working with operational systems, booking platforms, and reporting tools to support day-to-day business functions.

Leadership:
Strong team-building skills with the ability to lead within a fast-paced, entrepreneurial environment.

Adaptability:
Highly resourceful, solutions-oriented, and able to manage high-pressure situations with professionalism and care.

TYPICAL REPORTING

Reports directly to the CEO.

Works closely with sales, operations, and support teams to grow and maintain LIVIANA’s network of properties and residents while ensuring a best-in-class experience across the platform.

WHY LIVIANA

LIVIANA is redefining what housing looks and feels like for traveling professionals—starting with travel nurses.

We believe where you live impacts how you show up in your life and your work. Our platform is built to create spaces that feel grounding, elevated, and genuinely like home, while giving property owners a trusted, high-performing way to open their homes to a vetted community.

This is an opportunity to help build something from the ground up, where operations, experience, and growth all intersect. You will play a key role in shaping not just how the business runs, but how it feels to every resident and homeowner who interacts with LIVIANA.

We are building a company that sits at the intersection of real estate, hospitality, and lifestyle—and we are looking for someone who is excited to take ownership, move quickly, and help define what comes next.

TO APPLY

Please email your resume and cover letter describing how you meet our qualifications, and why you are the best fit to:
careers@livianaco.com

Pay: $125,000.00 - $200,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• ERP systems: 2 years (Required)
• Technology management: 1 year (Preferred)
• Vacation Rental Management: 1 year (Preferred)

License/Certification:

• Real Estate License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Nashville, TN 37205