Chief Operating Officer (COO)

Chief Operating Officer (COO)
Mt. Pleasant Window & Remodeling
Location: Export, PA
Job Type: Full-Time

Category: Executive Leadership

Pay: $140,000 – $190,000 + Bonuses

About Us

Mt. Pleasant Window & Remodeling is a third-generation, family-owned home improvement company serving Western Pennsylvania for nearly 50 years. We specialize in windows, doors, roofing, siding, and bathroom remodeling. As a fast-growing and ambitious company, we are building a leadership team capable of driving our next phase of expansion.

Position Overview

We are seeking a high-impact Chief Operating Officer (COO) to lead and scale our organization. This role is designed for a proven Integrator who can unify Sales, Marketing, Operations, and Financial direction while building the systems, structure, and accountability needed to support aggressive growth.

You will run the day-to-day business, lead the leadership team, and build the operating system that allows the company to scale effectively; freeing the Visionary to focus on growth.

What You Will OwnSales & Marketing Leadership

• Oversee Director of Sales and Field Marketing leadership
• Align sales and marketing into one unified revenue engine
• Drive company-wide performance metrics including demo rates, close rates, and revenue targets
• Enforce accountability to processes, KPIs, and consistency
• Ensure marketing generates profitable, trackable leads with strong ROI
• Oversee call center performance (inbound, outbound, and rehash) using data-driven metrics

Operational & Production Leadership

• Own the full operational lifecycle: sale → remeasure → install → service → completion
• Improve gross profit margins, job costing accuracy, and labor efficiency
• Implement SOPs, checklists, and capacity planning systems
• Strengthen scheduling, warehouse/material flow, and installation execution
• Reduce cycle times, callbacks, and customer friction
• Lead production managers, installers, crews, and service teams with strong accountability

Financial Direction & Reporting

• Partner with ownership and accounting to improve financial visibility
• Enhance budgeting, forecasting, and division-level P&L management
• Ensure disciplined job costing and margin control
• Support administrative, HR, and compliance systems
• Track financial KPIs and drive data-informed decision-making

Leadership & People Development

• Lead the Leadership Team and run all executive-level meetings
• Develop managers into strong, accountable leaders
• Establish alignment, communication, and discipline across departments
• Implement scorecards, quarterly goals and accountability systems
• Foster a high-performance, results-driven culture

Scaling & Growth

• Build infrastructure to support multi-stage growth
• Improve organizational structure as the company expands
• Identify and eliminate operational bottlenecks
• Prepare the business for multi-division and/or multi-location expansion

What We’re Looking For

This is a company operator role - not a single-department leader.

Required Qualifications

• 5+ years of senior leadership experience in home improvement, construction, trades, or related industry
• Proven experience leading Sales, Marketing, and Operations simultaneously
• Strong track record of improving margins, efficiency, and accountability
• Deep understanding of job costing, production flow, and capacity planning
• Experience building SOPs and scalable systems
• Ability to implement and manage an operating system
• Demonstrated leadership development and team accountability skills
• Highly data-driven with strong KPI and forecasting experience

Preferred Qualifications

• Bachelor’s degree in Business, Construction Management, Operations, or related field (preferred, not required)
• Master’s degree is a plus
• Experience scaling a contractor by $20M+
• Multi-division or multi-location leadership experience
• Prior experience implementing a formal operating system

Who You Are

• A builder who creates structure where none exists
• A systems thinker who understands how departments interconnect
• A leader of leaders; not a micromanager
• A disciplined operator who thrives in fast-paced environments
• A results-driven professional with high standards and accountability
• A strong communicator who creates clarity and alignment

Compensation & Benefits

• Base Salary: $140,000 – $190,000
• Performance Bonus: 20–25% of base salary
• Tied to profitability (EBITDA/NOP) and key KPIs including gross margin, scheduling efficiency, demo flow, and customer satisfaction
• Significant growth and advancement opportunity as the company scales

Apply Today

If you are an experienced operator ready to build, scale, and lead at a high level, we want to hear from you. Submit your resume and a brief overview of your leadership experience and impact.

Pay: $140,000.00 - $190,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person