Chief Operating Officer (COO) & Interim Account Exec for Content Marketing Agency

We’re a thought leadership development agency that helps experts, founders, and executives become recognized authorities in their industries. Our full-service model covers every stage of authority building — from strategic positioning and content development to media presence and audience growth.

We combine human storytelling with data-driven strategy to craft and distribute compelling ideas that build trust, visibility, and influence. Whether through articles, podcasts, videos, newsletters, or social platforms, we help our clients amplify their voice, clarify their message, and own their niche.

Our mission is simple: turn expertise into impact by developing authentic, influential thought leaders who shape conversations and drive opportunity.

Role Overview

The COO / Operator & Interim Account Executive will serve as the Founder’s right hand — responsible for turning vision into execution. This person will lead day-to-day operations, design and refine scalable systems, and initially own client acquisition and account management until a dedicated sales team is hired.

This is a high-impact, hybrid role for someone who thrives in a fast-paced, early-stage environment — a builder who can both sell and systemize, combining strategic thinking with a hands-on approach.

Key Responsibilities

Operations & Leadership (60%)

• Develop and implement scalable systems, workflows, and SOPs across departments (sales, marketing, client services, content production, etc.)
• Oversee client onboarding, delivery, and success to ensure a premium, white-glove experience
• Manage and optimize operational tools and dashboards (CRM, project management, communication platforms, etc.)
• Coordinate cross-functional collaboration between strategy, creative, and production teams
• Translate the Founder’s strategic vision into actionable quarterly and monthly plans
• Monitor KPIs and provide regular reporting on business performance, client retention, and growth
• Recruit, onboard, and lead early hires and contractors as the company scales

Sales & Client Acquisition (40%)

• Act as the initial Account Executive and Sales Lead during the company’s early growth phase
• Own the full sales cycle: prospecting, outreach, qualification, consultation, proposals, and closing
• Build and nurture relationships with executives, founders, and professionals seeking to develop their personal brands
• Partner with marketing to refine messaging, lead magnets, and funnels that drive inbound interest
• Develop CRM automations, pipelines, and sales playbooks to hand off to future AEs and BDRs
• Hit monthly and quarterly sales targets while ensuring smooth transitions to delivery teams

Qualifications

• 5–10+ years of experience in operations, account management, or sales leadership — ideally within marketing, media, consulting, or agency environments
• Proven ability to design and manage business systems, workflows, and teams in early-stage settings
• Experience selling high-value professional or creative services (marketing, consulting, branding, etc.)
• Strong understanding of CRM and automation tools (HubSpot, Pipedrive, ClickUp, Notion, etc.)
• Excellent communicator and storyteller — comfortable pitching to executives and entrepreneurs
• Analytical, detail-oriented, and process-driven, with a bias toward action and accountability
• Highly adaptable, self-motivated, and thrives in a fast-moving, founder-led environment

What Success Looks Like (First 6–12 Months)

• Company operations and delivery systems are streamlined and running smoothly
• Consistent sales pipeline and predictable monthly revenue growth established
• Client experience is systematized, ensuring high satisfaction and retention
• Founder is freed from operational bottlenecks and client acquisition duties
• Foundation is set for hiring a dedicated AE and scaling delivery capacity

Growth Path

Within 12–18 months, this role will evolve from hybrid sales-operations to full operational leadership, overseeing a growing sales and delivery team. The COO will be responsible for driving profitability, optimizing processes, and ensuring that every client engagement aligns with our mission to build authentic, influential thought leaders.

Job Type: Full-time

Pay: $96,662.44 - $132,281.64 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Have you been involved in developing thought leaders? If so, in what capacity?
• What is your experience building and lading teams?
• Are you comfortable in an early stage start-up, helping to launch from pre-revenue? Does it excite you?

Work Location: Remote