Chief Operations Officer, Singapore

Nous utilisons des pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de Responsibilities: Define, champion, and drive significant improvements in the way we deliver solutions and services to our customers and distribution partners to improve the service delivery and experience, support growth and profitability through the leadership and oversight of the Operations Functions. Provide leadership and strategic direction to plan, develop and implement the pro-business and customer-centric processes and systems to deliver unsurpassed customer and distributor experience. Accountable for Business Transformation, Distribution Experience teams and functions under Operations: New Business & Underwriting, Claims, Advisory and Policy Services, Client Services, Operations Strategy, Risk & Controls; and oversight of Procurement, Office Management and GHNW UW departments. Be the Customer Champion to drive transformational changes in employee's mindset to increase company's market share and profitability in a customer-centric way. Identify, develop and manage talented staff and company bench-strength with the ultimate goal to build a High Performing Team. In addition to those listed above, this role will also include oversight responsibilities of the operations under Manulife Financial Advisers (MFA) within this function. Individual Accountabilities: The discharge of responsibilities will be in accordance with company policies (such as Code of Business Conduct & Ethics) and applicable laws (such as the MAS Guidelines on Individual Accountability and Conduct). Responsible for the actions of the employees and the conduct of business under the role's purview. Refine strategic business objectives, translate strategies into discrete priorities, drive quality execution of initiatives, and monitor, measure and communicate results. Drive an exceptional distributor experience vision and the execution on a one-stop support and service center to all financial planners and partners Ensure customer and distribution channel satisfaction by ensuring appropriate services and support are available to the customer, meeting or exceeding target turnaround times and service levels. Create sustainable service culture by supporting any Customer Focus initiatives. Ensure continuous service and productivity improvement through use of technology, process redesign and nurturing a lean, change culture. Supervise the talent identification, employee and team development through a talent management process or employee transfer to achieve an effective and efficient organization. Key Shared Accountabilities: Support business development initiatives, to grow the business and strengthen Manulife position in the industry and to transform the business to be future ready. Build relationship with main partners and decision makers at corporate level, in order to create business development opportunities. Manage local and regional, internal and external senior stakeholders in driving the operations agenda that align with local and regional business strategy. Knowledge & Skills: Passion for improving things and obsessed about finding exceptional ways to deliver a solution to an identified problem. Leadership ability and strong managerial skills Ability to communicate complex concepts and strong ideas clearly to the business partners, senior management Experience: 15 years of experience in Insurance with includes 10 years of managerial exposure Demonstrated success in leading big cross-functional teams Experience and knowledge of process improvement and reengineering Behaviours/Attributes: Good leader and a reliable team player Effective oral and written communication skill in English, with the ability convey concepts, ideas, and to influence stakeholders at all levels Mentor talents and contribute to their career growth and development Problems/Challenges: Effecting development of quality and quantity of resources and behaviours to embed a continuous improvement culture throughout the division. Leveraging existing knowledge and skills alongside bringing in new talent to support development of the business. Prioritising and satisfying the varying service needs of different distribution partners. Maintaining staff engagement in a dynamic environment requiring significant change to cope with transformation, supporting planned growth with increasing complexity. Position Dimension/Organizational Impact: The candidate's contribution will be essential in leading and transforming Manulife Singapore to be a digital and customer centric organisation impacting the way we work within Operations and across the company. Please refer to organization chart attached. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. À propos de Manuvie et de John Hancock La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse . Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à . Modalités de travail HybrideAs a member of Manulife Asia Operations Leadership Team and Manulife Singapore Executive Team, the major responsibilities of this role include building a strong service culture across the Company, deploying customer and distributor centric solutions, ensuring the Company achieves industry leading service standards measured against competitors' benchmarks, and meeting or exceeding service expectations of policyholders and all distribution channels. These objectives are to be achieved with improved productivity, procedures, processes and strong compliance with all corporate and regulatory requirements. This position supervises the New Business, Underwriting, Policy Servicing,