Chief People and Culture Officer

The Chief People & Culture Officer (CPCO) serves as a strategic executive leader responsible for developing and implementing people-centered strategies that support the organization’s mission, values, and operational goals in serving individuals with intellectual and developmental disabilities (I/DD). The CPCO leads all aspects of human resources, organizational culture, workforce development, employee engagement, leadership development, compliance-related personnel practices, and talent management.

This role partners closely with executive leadership to cultivate a high-performing, inclusive, mission-driven workforce that supports quality outcomes for individuals receiving services under Pennsylvania Chapters 6100, 6400, and 2380 regulations.

The CPCO champions a culture of accountability, collaboration, dignity, respect, and continuous improvement while ensuring compliance with applicable labor laws, regulatory requirements, and best practices in nonprofit human services.

Essential Duties & ResponsibilitiesStrategic Leadership

· Serve as a member of the executive leadership team and contribute to organizational strategy, planning, and decision-making.

· Develop and execute comprehensive people and culture initiatives aligned with the organization’s mission and strategic goals.

· Lead workforce planning efforts to support organizational growth, retention, succession planning, and operational stability.

· Advise leadership on organizational development, employee engagement, change management, and culture-building initiatives.

Human Resources & Talent Management

· Oversee all HR functions including recruitment, onboarding, compensation, benefits, performance management, employee relations, leave administration, and policy development.

· Develop strategies to recruit, retain, and support a qualified workforce in a competitive human services environment.

· Ensure equitable and inclusive hiring and employment practices.

· Monitor staffing trends and turnover metrics and implement retention strategies to improve workforce stability.

Compliance & Regulatory Oversight

· Ensure HR and personnel practices support compliance with Pennsylvania Chapters 6100, 6400, and 2380 regulations.

· Collaborate with program and compliance leadership to support licensing, audits, incident management, training requirements, and corrective action initiatives.

· Maintain compliance with federal, state, and local employment laws and nonprofit regulations.

· Support risk management and workplace investigations as needed.

Culture & Employee Engagement

· Foster a mission-driven, values-based organizational culture that emphasizes respect, inclusion, accountability, and person-centered practices.

· Lead employee engagement initiatives, recognition programs, wellness efforts, and diversity, equity, and inclusion strategies.

· Promote trauma-informed and culturally responsive workplace practices.

Leadership Development & Training

· Oversee employee training and professional development initiatives.

· Support leadership coaching, supervisory development, and succession planning across the organization.

· Ensure training systems align with regulatory and operational requirements for I/DD services.

Operational & Administrative Leadership

· Develop and monitor departmental budgets, goals, and performance metrics.

· Utilize HR data and analytics to support strategic decisions and organizational improvements.

· Ensure HR systems, records, and processes are efficient, confidential, and compliant.

Required Qualifications

· Bachelor's degree in human resources, Organizational Leadership, Business Administration, Public Administration, or related field.

· Minimum of five (5) years of senior-level management experience in human services, healthcare, nonprofit administration, or related fields.

· Demonstrated experience working within organizations serving individuals with intellectual and developmental disabilities (I/DD).

· Working knowledge of Pennsylvania Chapters 6100, 6400, and 2380 regulations.

· Strong knowledge of employment law, HR best practices, organizational development, and employee relations.

· Proven leadership, strategic planning, and team development experience.

· Excellent communication, interpersonal, and conflict-resolution skills.

Preferred Qualifications

· Master's degree in human resources, Organizational Development, Public Administration, or related fields.

· SHRM-SCP, SHRM-CP, SPHR, or comparable certification.

· Experience in nonprofit or Medicaid-funded service environments.

· Experience supporting multi-site operations and direct support professional (DSP) workforce initiatives.

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person