FIND_THE_RIGHTJOB.
Chief People Officer
El Segundo, United States
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The company is seeking a Chief People Officer (CPO) to lead and advance 24 Hour Home Care's People function, guiding HR strategy to support a high-performance, mission-aligned culture during a period of growth. Dually reporting to the Presidents of its two businesses, Steve Barber of Disability Services and Simon Close of Community Supports, the CPO, along with a team of 20 professionals (including legal and compliance), will oversee all pillars of the People function including Talent Acquisition, HR Business Partnering, Compliance, HR Operations, Organizational Development, and Total Rewards.
This position requires a data-driven, people-centered leader with the ability to foster a high-performance culture rooted in accountability and aligned with 24 Hour Home Care's care-focused mission. A commercially minded leader with a solid understanding and comfort in navigating regulatory and compliance opportunities and challenges inherent in a tightly controlled business is critical.
Key Responsibilities
Strategic Leadership & Organizational Alignment
- Serve as a trusted advisor to the executive team, providing thought leadership on people strategy, workforce development, and HR alignment with 24 Hour Home Care's mission
- Partner with leadership to integrate HR strategies with broader organizational goals, driving talent management, productivity, and a cohesive company culture that supports the business
Talent Acquisition & Workforce Management
- Design and implement strategies to attract, retain, and onboard top talent across caregiving and corporate roles, ensuring quality hiring and cultural alignment
- Collaborate with leaders to create engaging onboarding experiences that support retention and foster alignment with organizational values
- Develop leadership development programs and succession plans to strengthen internal talent pipelines, ensuring continuity and growth
Compliance & Regulatory Excellence
- Ensure all HR policies comply with industry regulations, including HIPAA and Medicaid, to maintain regulatory standards
- Lead the integration of the Compliance team into the People function, establishing clear accountability and alignment with HR
- Set and monitor KPIs that align compliance efforts with operational goals, ensuring continuous adherence to regulatory requirements
Culture, Engagement & Organizational Development
- Foster a positive, people-first culture through initiatives that embody 24 Hour Home Care's Care and Compete Principles, enhancing its reputation as an employer of choice
- Implement employee engagement strategies to strengthen morale, align with company values, and promote organizational growth and scalability
- Conduct organizational assessments to optimize HR team structure, operational efficiency, and capacity to meet company expansion goals
Performance Management & Total Rewards
- Establish performance management systems that drive accountability and support continuous growth, aligned with organizational goals
- Oversee competitive total rewards programs, ensuring they support retention, engagement, and organizational performance
WHAT YOU BRING TO THE TABLE:
Key Attributes:
- Strategic Vision & Accountability: Ability to balance long-term vision with immediate priorities, maintaining accountability for organizational growth
- Interpersonal Influence: High EQ, with strong interpersonal skills and the ability to influence and connect with stakeholders at all levels
- Exceptional Communication: Skilled in articulating complex ideas and aligning HR initiatives with organizational goals
- Resilient & Adaptable: Committed to continuous improvement and innovation, with the agility to thrive in a dynamic environment.
Core Competencies:
- People Strategy: Proven expertise in developing and executing people strategies that drive measurable business outcomes
- Compliance Acumen: Strong regulatory knowledge, particularly in highly regulated industries, with a demonstrated ability to ensure policy adherence
- Data Proficiency: Skill in leveraging data and analytics to optimize workforce planning, measure success, and inform HR strategy
- Analytical and Strategic Skills: Financial acumen, strategic thinking, and advanced problem-solving skills
- Cultural Leadership: Track record of building high-performance cultures and navigating organizational change
Requirements:
- Bachelor's degree and/or MBA or equivalent advanced degree strongly preferred
- 15+ years of progressive HR/People leadership experience.
- At least 7–10 years in senior leadership roles (VP, SVP, CHRO, or equivalent)
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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