Child Care Services Caseworker Lead

Position Overview

SPCAA is seeking an experienced Caseworker Lead to support Child Care Services (CCS) operations through advanced case management, staff support, and compliance oversight. This role plays a critical part in ensuring accurate eligibility determination, efficient workflow management, and high-quality customer service.

The Caseworker Lead serves as a technical resource and assists with complex cases, recertifications, and waitlist management.

Key Responsibilities

• Review and determine eligibility for CCS services
• Oversee waitlist prioritization and case assignments
• Coordinate recertification processes and timelines
• Provide guidance and support to caseworkers
• Resolve complex cases and escalations
• Ensure compliance with TWC and Board policies
• Support quality assurance, audits, and process improvement

Minimum Qualifications (Screening Requirements)

• High School Diploma or GED required
• 3–5 years of experience in:
• Child Care Services (CCS), OR
• Social services, OR
• Workforce development programs
• Experience with eligibility determination or case management

Preferred Qualifications

• Experience working within TWC-funded programs
• Prior leadership, mentoring, or lead worker experience
• Familiarity with eligibility systems and case management software

Key Skills

• Strong organizational and problem-solving skills
• Ability to manage high-volume caseloads
• Strong customer service and communication skills
• Ability to interpret and apply policy

Work Environment

• Office-based position (not remote)
• Fast-paced, high-volume environment
• May require occasional travel within the region

Why Join SPCAA?

Be part of a team dedicated to helping families access quality child care while ensuring program compliance and operational excellence..