Child Support Case Manager - PCN #13018

Case Manager - Child Support Division

Probationary Hourly Rate: $15.90

(180-365 day probationary period)

Post Probationary Hourly Rate: $16.85

Pay Range: $15.90-$23.28

Internal Applicants: Refer to the compensation policy.

External Applicants: Pay is negotiable based on like work experience and education.

ESSENTIAL FUNCTIONS:

Interviews customers in office, by telephone or through email to determine services (e.g.: paternity, location, child & medical support establishment, modification or enforcement); completes child & medical support order establishment & enforcement, processes as mandated or instructed (e.g.: scheduling administrative hearings, refer cases to CSEA attorneys, complete interstate request); completes all necessary actions to enforce child & medical support orders (e.g.: send default letters to obligors & wage withholding orders to employers & other institutions, suspend licenses, place liens as allowed by law, perform financial institution data match withdrawals, review cases for possible IRS & ODT interception, seek work orders, refer cases to Prosecutor’s Office for criminal non-support, testify before grand jury & in court); reviews child & medical support orders for modification (e.g.: send review & adjustment requests to customers, examine request for valid reasons to review, send review & adjustment packets, send denial notices, review orders & complete the Ohio Supreme Court Guidelines, prepare findings & mail to parties, schedule & attend administrative hearings, prepare review packets & forward to the appropriate court for a final entry or schedule a court hearing); monitor cases for default & other needed action; enter, retrieve & maintain case-related information pertaining to actions taken on child support cases. (e.g.: enters & updates information into specified electronic program, review data for case-related information, enters information into the running record comments in SETS). Maintains confidentiality as specified by federal, state or local rules & laws. Attends staff meetings, training & conferences as assigned.

Computes support arrearages by interpreting support orders, reviewing payment & disbursement activity, calculating amounts owed & interviewing customers (e.g.: arrearages, participate in Mistake of Fact hearings as required, etc.) Prepares arrearage calculations for court hearings. Research payments & set up recoupment accounts. Assists by maintaining control & security of currency on premises (e.g.: prints cash batch reports, verification & reconciliation of daily receipts with batch report, approval of batches through state payments system as assigned by Ohio Child Support Payment Central, prepares deposits.) Maintains SARP tracking spreadsheet, monitor and maintain SCOJFS Financial mailbox, monitor SIV for suspense payments, monitor RTUL screen for payments on closed cases. Process incoming mail for CSEA.

Completes location of non-custodial parents (e.g.: send postal verifications, employment & medical insurance verifications, access location information as instructed through electronic or personal means (e.g.: property records, bank accounts, internet accounts, etc.) process alerts as generated); complete paternity establishment services (e.g.: schedule DNA testing, refer cases to CSEA legal department for judicial paternity establishment, complete interstate requests); schedule & attend hearings & court as assigned or subpoenaed; may testify in court.

Monitors case activity for compliance with Federal and State performance standards. Maintains statistical information used for the preparation of required reports. Maintains case records, hard copy & electronic as instructed. Attends meetings, conferences & training to receive information pertaining to departmental operations as assigned.

NON-ESSENTIAL FUNCTIONS:

All other duties as assigned by director or designee.

Minimum Qualifications:

• Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology or related field.
• Or, two years experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
• Or, one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six months experience in techniques of writing, and one course or six months experience in typing, keyboarding or word processing.
• Or, education, training and/or experience in an amount equal to the Minimum Qualifications stated above.

Additional Requirements:

The applicant must have a valid driver’s license, required auto insurance, and an acceptable motor vehicle report.

• Ohio Bureau of Criminal Identification Investigation (BCI) / FBI
• Local Law Enforcement

SCOJFS is seeking qualified individuals who are interested in making a positive impact for children and families in the communities of Hocking, Ross and Vinton Counties. Please consider joining our team!

In addition to a rewarding career, the agency offers a full benefits package.

SCOJFS Benefits:

• Competitive Pay
• Opportunities for career advancement within a broad range of service areas
• Paid Holidays
• Paid Bereavement, Personal, Sick and Vacation Time Off
• Group Health Insurance plans, with optional dental and vision coverage available
• Wellness Program and Incentives
• Optional Flexible Health Spending Account
• Employer paid Employee Assistance Program
• Employer paid $10,000 life insurance policy
• Additional Supplemental Life Insurance Options
• Enrollment in the Ohio Public Employees Retirement System
• Options to enroll in one or both of the available Deferred Compensation Plans
• Flexible schedules are available to most positions

How to Apply:

Applicants are required to complete the online application on the SCOJFS career page. Please visit our website at scojfs.org to learn more. (Job opportunities are listed under Administration/About SCOJFS.)

You may click on the link below to apply now!

SCOJFS Job Opportunities

SCOJFS is an Equal Opportunity Employer.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact the SCOJFS Human Resources Department at 740-772-7630 or scojfshr@jfs.ohio.gov.

The vacancy is posted through end of business, 4:30 PM on the date of the deadline.