Chocolate Sales Retailer

PURPOSE OF DUTY:

To provide an exceptional customer experience by delivering knowledgeable, warm, and engaging service while promoting and selling premium chocolate products and gifts in alignment with Alain Ducasse’s brand values.

JOB DUTIES AND RESPONSIBILITIES:

• Greet customers with a welcoming attitude and build meaningful client relationships to ensure return visits.
• Present the brand story and product attributes clearly and enthusiastically.
• Assist customers in selecting products based on their preferences, events, or gifting needs.
• Handle cash, POS systems, and manage accurate transactions.
• Package products beautifully and according to brand presentation standards.
• Monitor stock levels, conduct regular stock counts, and ensure correct product display.
• Maintain cleanliness and aesthetics of the boutique according to hygiene and brand guidelines.
• Upsell seasonal promotions and limited-edition items to meet sales targets.
• Support events, tastings, and new product launches within the retail space.
• Provide feedback from customers to support continuous improvement in service and offerings.

JOB ROLE SPECIFICATIONS:

Education & Certifications:

• High school diploma or equivalent; diploma in hospitality or retail is an advantage.

Experience:

• Minimum 1–2 years’ experience in retail sales, preferably in luxury goods, chocolate, or gourmet food.

Skills:

• Strong interpersonal and customer service skills.
• Fluent in English and French (Arabic is a plus).
• Presentable and professional appearance.
• Basic understanding of product knowledge, merchandising, and boutique operations.
• Passion for chocolate and luxury hospitality is highly desirable.