CICS Engineer

Job Title: CICS Systems Programmer (CICS Engineer)

Role Summary

The CICS Systems Programmer is responsible for the installation, configuration, maintenance, upgrade, and performance optimization of CICS Transaction Server environments on z/OS. This role ensures high availability, stability, and performance of CICS regions supporting mission-critical enterprise applications. The position requires deep expertise in z/OS system programming, CICS internals, automation, monitoring, and vendor coordination.

Core Responsibilities

CICS System Programming & Administration

• Install, configure, maintain, and upgrade CICS TS and related ISV products.
• Perform RSU maintenance and manage SMP/E processes including analysis of HOLD DATA.
• Create and manage CICS resource definitions (RDO, CSD, CPSM definitions).
• Support region startups, shutdowns, and routing configurations.
• Assist application teams with CICS-related stability and performance issues.
• Provide best-practice guidance for CICS application design and resource usage.

z/OS Systems Programming Support

• Utilize TSO/ISPF for daily system management tasks.
• Develop and modify JCL job streams for system and CICS processes.
• Allocate and manage datasets (PDS/PDSE, VSAM, sequential).
• Manage zFS file systems and related UNIX System Services commands.
• Support started tasks, RACF definitions, and core z/OS configurations.
• Perform console operations and interpret system messages.

Automation & Monitoring

• Work with monitoring tools such as BMC/AMI MainView, Splunk, and MXG.
• Analyze system health metrics and identify potential issues.
• Support automation via z/OSMF workflows where applicable.
• Configure alert thresholds and reporting mechanisms.

Incident, Change & Vendor Management

• Participate in ITSM processes including Incident and Change Management.
• Work directly with vendors to open and manage support tickets.
• Gather, package, and upload diagnostic documentation.
• Provide 24x7 on-call support as part of a scheduled rotation.

Collaboration & Leadership

• Partner with application teams for troubleshooting and performance optimization.
• Coach teams on CICS best practices and stability improvements.
• Interpret policies and apply technical expertise to resolve complex issues.
• Quickly understand customer operational environments and application mix.
• Work independently while contributing effectively within team environments.

Basic Requirements (All CICS System Programmer Levels)

• 10+ years of z/OS systems programming experience.
• 5+ years of CICS systems programming experience.
• Strong knowledge of:
• TSO / ISPF
• JCL creation and modification
• SMP/E maintenance processes
• RACF security
• Dataset allocation (PDS/PDSE, VSAM)
• zFS and UNIX System Services
• Experience managing started tasks and console commands.
• Experience supporting CICS product upgrades and RSU maintenance.
• Experience with ITSM processes (Incident, Change).
• Experience working with monitoring tools (BMC/AMI MainView, Splunk, MXG).
• Ability to work independently and within team environments.
• Willingness to participate in 24x7 on-call rotation.
• Java and JVM administration on z/OS and/or CICS (preferred).

Grade 28 – Senior CICS Systems Programmer

In addition to the basic requirements:

• Lead CICS product upgrades, including:
• Reviewing HOLD DATA
• Authoring and executing upgrade processes
• Managing scheduling and required documentation
• Mentor junior team members on CICS operations and customer-specific processes.
• Lead Product Lifecycle Management (PLM) efforts for CICS and ISV products.
• Design and document complex installation and upgrade procedures.
• Drive automation initiatives to streamline installation processes.
• Strong experience with Java on z/OS (highly preferred).

Grade 29 – Principal CICS Systems Programmer

In addition to Grade 28 requirements:

• Ability to read and write COBOL programs.
• Expertise in CPSM routing design, planning, and definitions.
• Deep understanding of CPSM internals and startup routing controls.
• Experience delaying routing until region/JVM initialization is complete.
• Experience troubleshooting complex application stability issues and recommending actionable solutions.
• Familiarity with:
• CICS Liberty configuration
• JVM administration in CICS
• z/OSMF automation flows
• BMC/AMI MainView threshold configuration
• Endevor source code management
• GitHub (desired)
• Conduct application design reviews and provide architecture guidance.
• Document and inventory team processes and procedures.
• Review Help Desk knowledge base for improved ticket routing and resolution efficiency.

Key Competencies

• CICS TS Administration
• CPSM Routing & Region Management
• SMP/E Maintenance & Upgrades
• z/OS Systems Programming
• RACF Security
• Java & JVM on z/OS
• Automation & Monitoring
• Application Stability & Performance Optimization
• Vendor Coordination & ITSM Processes

Job Types: Full-time, Permanent

Pay: ₹368,538.59 - ₹1,398,085.86 per year

Work Location: Hybrid remote in Noida