CIE Outreach and Program Coordinator

Job Type: Full-time

Reports to: Director of Community Programs

Status: Regular, Full-time, Exempt

POSITION SUMMARY

The Community Information Exchange Outreach & Program Coordinator supports the Community Information Exchange (CIE) program and related community outreach initiatives. This position coordinates outreach events, community trainings, and school and CORRE site staffing. The Coordinator ensures that all consumers within the CIE are being contacted and assisted, provides technical support to participating organizations to access the CIE portal, and carries a caseload for CIE clients.

This role is essential in supporting the Director of Community Programs in operationalizing program goals, maintaining strong community relationships, and ensuring timely, high-quality service delivery.

ESSENTIAL FUNTIONS

• Coordinate and schedule community outreach events and trainings.
• Organize and manage staff school gatekeeper schedules, CORRE locations, and other community sites.
• Ensure timely contact and assistance for all CIE consumers.
• Track and manage requests for support and follow-up services.
• Collaborate with staff across the organization to meet community outreach needs.
• Assist in planning and implementation of program strategies for CIE and related initiatives.
• Provide technical assistance to organizations participating in the CIE, ensuring they can access and use the portal effectively.
• Troubleshoot and resolve technical issues related to program participation and data entry.
• Serve as a primary point of contact for partner organizations regarding portal access and functionality.
• Carry an active caseload for CIE clients, providing support, referral, and follow-up services as needed.
• Document all client interactions and ensure accurate, timely data entry into relevant systems.
• Collaborate with the Director and other staff to address client needs and escalate concerns when necessary.
• Build and maintain relationships with community organizations, schools, and local partners.
• Support the Director in representing the program in community meetings and events.
• Assist in developing outreach materials and messaging in collaboration with Marketing and Communications teams.
• Support the Director of Community Programs in special projects and operational initiatives.
• Perform other duties as assigned.

Qualifications and Experience

• Bachelors degree in Social Work, Public Health, Nonprofit Management, or related field preferred.
• Two (2) to four (4) years of experience in program coordination, community outreach, case management, or related field.
• Experience working with diverse populations and community organizations.
• Experience providing technical support or training to external organizations preferred.
• Proficient in Microsoft Office Suite, Google applications, and database management.

Knowledge, Skills, and Abilities

• Strong organizational and project management skills; able to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to work effectively with diverse populations and community stakeholders.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Commitment to equity, diversity, and inclusion.

Physical Requirements

• This role is primarily sedentary but requires the ability to sit, stand, bend, talk, hear, and operate a computer and telephone.
• Occasional travel to schools, CORRE locations, or community sites may be required.

PIc3b4c30ebfd0-8660