Cigar Lounge Server/Sales Associate

KEY RESPONSABILITIES

1. Club Operations & Management

• Greet guests warmly and provide attentive, personalized service.
• Take accurate food and beverage orders and enter them promptly into the POS system.
• Serve drinks, cocktails, wine, spirits, coffee, and menu items efficiently and professionally.
• Maintain strong knowledge of the menu, drink offerings, and lounge specials.
• Understand the atmosphere and etiquette of a cigar lounge, ensuring guests feel comfortable and well cared for.
• Check on guests regularly to ensure satisfaction and respond quickly to requests.
• Clear and reset tables promptly while maintaining cleanliness and presentation standards.
• Process guest payments accurately and handle cash or card transactions responsibly.
• Collaborate with bartenders, kitchen staff, hosts, and management to ensure smooth service flow.
• Maintain cleanliness of the dining and lounge areas, including table settings and service stations.
• Follow all health, safety, and alcohol service regulations.
• Uphold the lounge’s image by maintaining a polished appearance and professional demeanor at all times.

2. Guest Experience & Member Relations

• Foster an exclusive, welcoming, and sophisticated environment for members and guests.
• Develop personalized guest experiences, ensuring premium service and hospitality.
• Manage membership programs, ensuring retention, growth, and engagement.
• Handle customer concerns professionally to maintain the Club’s elite reputation.

3. Sales, Events & Marketing

• Work with the Entre Humos team to create and execute events, tastings, and exclusive member experiences.
• Develop promotions and loyalty programs to drive revenue and repeat business.
• Collaborate with local businesses, hotels, and yacht owners for strategic partnerships.
• Utilize digital marketing, social media, and VIP outreach to increase club visibility and member engagement.

4. Staff Leadership & Training

• Hire, train, and manage a team of bartenders, servers, and cigar specialists.
• Conduct regular team training on cigar knowledge, spirits, hospitality, and service excellence.
• Lead by example, fostering a culture of professionalism, luxury, and excellence.

5. Financial & Business Management

• Oversee club financials, including budgeting, P&L management, and cost control.
• Drive revenue through membership sales, product sales, and events.
• Optimize operations to maximize profitability while maintaining premium service quality.
• Report financial and operational insights to the ownership team.

QUALIFICATIONS & EXPERIENCE

• Proven experience in hospitality management, preferably in a luxury club, cigar lounge, or high-end bar.
• Leadership & Team Management – Ability to lead, inspire, and manage a team effectively.
• Customer Service Excellence – Strong commitment to guest satisfaction and VIP experiences.
• Sales & Business Acumen – Ability to drive revenue, manage budgets, and grow membership.
• Event Management Experience – Background in planning and executing high-end events is a plus.
• Bilingual Preferred (Spanish & English) – Due to the Puerto Rico location, bilingual skills are a strong asset.
• Be comfortable in a cigar smoking enviroment.

PERKS & BENEFITS

• Competitive salary with performance-based bonuses.
• Access to premium cigars and spirits.
• Exclusive networking opportunities with high-net-worth individuals and yacht club members.
• Opportunity to grow within the Entre Humos brand.

BENEFITS

• Employee discount
• Paid time off
• Paid training

Requisitos añadidos por el anunciante del empleo

• Disponibilidad para empezar de inmediato
• Acepta comprobación de antecedentes
• Desplazamiento al lugar de trabajo
• Trabajo presencial
• Con permiso de trabajo para Puerto Rico

Job Types: Full-time, Part-time

Pay: $5.00 - $10.00 per hour

Benefits:

• Employee discount

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person