Circuit Provisioning Technician

The TSR Team is responsible to coordinate, review and approve all aspects of circuit provisioning with respect to prioritizing and managing multiple tasks in a demanding fast paced environment. Candidate will be required to participate in a team environment. Required Tasking: Register and obtain appropriate role assignments in DISA StoreFront/ TIBI provisioning/ inventory/ billing tool, and TCOSS ( or latest authorized tools) to manage provisioned communication products and services. Be trained and qualified to operate automated systems used to manage the lifecycle of communication products and services (e.g., DISA Storefront/ TIBI/ TCOSS, GSA TBI, and Vendor Portals). Create and manage user accounts for agency staff members in vendor-owned portals and serve as the coordinator for training on these portals. Comply with Standard Operating Procedures (SOPs) including problem resolution, escalation and notification established via contracts, providers, MOA, SLAs ISSA, and ISAs for the lifecycle management of communication products and services. Participate in team meetings, contribute to technical discussions and products, and provide summary reports of these discussions. Meet and coordinate with DISA, GSA, commercial vendors, host installations, COR, and/or end users on Government's behalf to resolve management, acquisition, or technical issues relating to communication products and services includes NIPRNET Connection Approval CA Process) and then report to Government for approval. Identify problem areas, facilitate solutions, and request changes or improvements to DeCA, DISA, DoD, or federal long-haul processes. Maintain all CMO documentation, (paper and electronic) in accordance DoD and DeCA Records Management guidelines and SOPs. Documents will be posted appropriately in DeCA's central document repository (currently SharePoint). Discontinue any unnecessary service immediately when missions change, bases close, service is no longer required, etc., as directed by the Government. Must Have Skills: Ability to process a Circuit Order from initial concept to working product Team Player Attention to Detail Self-Motivated Problem solver Experience: Storefront TCOSS Working with Vendors -DISA, ATT and LEC Coordinating Circuit Turn-up & Disconnects Working with vendor: Candidate must have 2-4 years' experience working in a circuit provisioning type role. Must have experience and in-depth familiarity with working with long haul carriers such as Verizon and AT&T. Must have experience working in a government circuit provisioning environment and possess a deep understanding of government policies and procedures. Prior DISA Storefront and TCOSS experience highly desirable, Education: Candidate must have high school diploma. Candidate must be able to obtain a DoD Common Access Card which will require the successful completion of a NACI investigation.