Circulation and Reference Assistant (Norfolk)

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

This part-time position provides customer service support to library users at the TCC Norfolk Library.

Functional Responsibility:
The Circulation and Reference Assistant staffs the circulation desk and reference service points; answers phones; performs circulation duties, such as checking books and materials in and out, pulling holds, checking missing lists, calling patrons when holds come in; answers directional questions and refers reference questions to the reference desk; troubleshoots, maintains, and assists with the operation of PCs, printers, copiers, and scanners; helps with shelving and shelf maintenance, including shelf reading, weeding, and shifting of books; participates in professional development and training opportunities; performs other job-related duties as assigned; provides reference assistance by interviewing patrons to determine their information needs and instructing them on how and where to find and use needed resources, including the online catalog, electronic resources, and the Internet; records and maintains reference statistics; understands, applies, and explains library and college policies and procedures; assists with special projects.