Circulation Assistant

Job Summary
Join Our Team as a Circulation Assistant

About Us

The Eldredge Public Library is more than a place to borrow books—we are a hub of community connection, creativity, and learning. We pride ourselves on being inclusive, supportive, and dedicated to serving the needs of the Chatham community!

What We’re Looking For

• A Positive Presence: Someone who brings warmth, energy, and enthusiasm to their interactions with patrons and colleagues and demonstrates excellent customer service skills.
• Empathy and Inclusivity: A person who values diversity and fosters a non-judgmental, welcoming space for all.
• Creativity: An imaginative thinker who can bring innovative ideas to our library community.
• Strong Communication Skills: Someone who can inspire readers of all ages and work collaboratively with staff.
• Technically Proficient: Comfortable using and troubleshooting technology to enhance library services and assist patrons.
• Self-starter: A person who looks to see what needs to be done and pitches in to make sure the library is running smoothly.

Qualifications

● At least one year of customer service required

● High school diploma or GED required

● Must be able to lift up to 25 lbs; push/pull a moderately heavy wheeled cart; retrieve & shelve library materials from 3 inches to over 6 feet off the floor; stand for at least 2 hours at a time

● Must be able to read small print

Knowledge. Experience, and Skills:

● Basic understanding and application of the principles and practices of customer service

● Ability to be flexible and adaptable in an ever-changing environment, demonstrating patience and equanimity

● Excellent interpersonal skills and solid computer skills

● Experience with automated library systems helpful

● Strong oral and written communication

● Experience working in a library environment preferred

Core Responsibilities:

● Performs all circulation desk activities: checking materials in and out, renewals, requests, patron account management, fee collection, etc., via the CLAMS automated system

● Issues new library cards and enters data into CLAMS system

● Assists in supervising volunteer workers

● Answers basic reference questions and refers more complicated questions to professional staff

● Assists patrons in using automated catalog and locating Library materials

● Answers and routes telephone calls and performs patron account management by telephone when requested

● Notifies patrons when requested materials are ready to be picked up and monitors reserve shelf

● Handles registration for classes and programs

● Organizes returned materials for shelving and, when necessary, shelves returned materials and reorganizes materials on shelves

● Follows opening and closing procedures for the Library

● Processes items in ILL delivery boxes

● Troubleshoots minor problems on Library computers, printers, fax, photocopier, scanner, and audio-visual equipment, and assists patrons in using these items as necessary

● Assists in setting up chairs, tables, and equipment in the meeting room

● Performs collection maintenance; withdrawing items, changing labels, and changing item locations on CLAMS system, cleans CDs and DVDs as necessary

● Assists in development of all collections by making recommendations for purchase.

● Participates in workshops and committees relevant to assigned tasks

● Prepares new items for the shelf and/or circulation, applying covers, pockets and protective packaging as needed

● Other duties as assigned by supervisors

If you’re ready to bring your creativity, compassion, and enthusiasm to our team, we can’t wait to meet you! Apply today and help us make a difference in our community.

Applicants must submit a letter of interest and resume to Amy Andreasson, Director, Eldredge Public Library, Chatham, MA 02633 or amyandreasson@clamsnet.org

The Eldredge Public Library is an Equal Opportunity Employer and welcomes candidates of all backgrounds.

Pay: $22.00 - $24.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Chatham, MA 02633 (Required)

Work Location: In person