Circulation Desk Assistant (Part-time - Mon, Wed & Every Other Weekend)

SCHEDULE: 18.5 hours per week on average

• Monday & Wednesday 3pm to 9pm
• Every other weekend: Saturday 9am to 5pm & Sunday 11am to 5pm

SALARY: $16.96 per hour

BENEFITS

• Paid time off
• Paid holidays, including a "birthday" holiday
• Dental, life, and pet insurance

PURPOSE

SUMMARY OF DUTIES:

• Materials Handling (approx. 50%)
• Public Service (approx. 35%)

JOB RESPONSIBILITIES

Materials Handling

• Checks in, sorts, arranges, print and non-print materials to make ready for reshelving, including loading and arranging carts
• Inspects and cleans materials
• Shelves books and other materials in appropriate places
• Maintains shelves by straightening, shifting and organizing materials as assigned
• Reads shelves to ensure correct order of materials
• Retrieves materials used by patrons in the Library and keeps a tally of total materials picked up, sorted, & re-shelved
• Checks in in-house materials in ILS as assigned
• Prepares reports and compiles statistics as assigned
• Contacts patrons regarding lost, damaged, and overdue materials as needed
• Runs reports and participates in specialized tasks as assigned

Public Service

• Applies MPPL-values-based customer service
• Assists patrons at the public desk, on the telephone, and via e-mail with account inquiries.
• Monitors the behavior and conduct of Library patrons to ensure an atmosphere conducive to the use of the department and library resources for all patrons
• Assists patrons at public service desk with all circulation functions
• Answers patron questions on circulation related problems
• Registers patrons for new library cards; updates library card records as needed
• Adds reciprocal patron library cards to the database
• Collects money for fees and issues refunds as required

Special Projects

• Assists with training staff when assigned
• Participates in special projects when assigned

Other

• Attends appropriate meetings, workshops, and seminars
• Serves on committees as assigned
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE

KNOWLEDGE, SKILLS & WORK CONDITIONS

Knowledge & Ability

• Knowledge of library policies and procedures
• Knowledge in the use of the Integrated Library System
• Ability to access, input and retrieve data from the computer
• Ability to alphabetize correctly and to understand numerical arrangement utilizing the decimal point
• Ability to operate a two-way radio and telephone
• Ability to read library material spines and labels
• Ability to handle cash transactions and/or operate a cash register

Behavioral Skills

• Attention to Detail. Able to follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.
• Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
• Decision Making & Problem Solving. Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Policies, Process, & Procedures. Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
• Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce.
• Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Tolerance of Ambiguity. Able to withhold actions or speech in the absence of information; deal with unresolved situations, frequent change, delays, or unexpected events.
  
  
  

Working Conditions

• Work is performed in a typical library environment
• Work is performed while:
  • carrying library materials weighing up to 20 lbs.,
  • moving heavy book carts loaded with materials and/or while
  • standing for varied lengths of time (from 2 - 6 hours)