CIS Area/After Sales Services Engineer

Mitsubishi Electric operates in 43 countries with over 100 years of experience and employs over 145,000 employees. In Türkiye, Mitsubishi Electric focuses on sales and after-sales services for factory automation, advanced robot technologies, and air conditioning systems. Additionally, they provide support for satellites, elevators, power supplies, and transportation-related infrastructure projects. Mitsubishi Electric has gained recognition in Türkiye for its involvement in projects such as Marmaray and the Türksat 4A and 4B satellites.

The company is headquartered in Ümraniye, Istanbul, and has sales offices in Izmir, Ankara, and Adana.

We are currently seeking a “CIS Area/After Sales Services Engineer” to join our team at our Istanbul center office, bringing positive energy and contributing to our strength.

QUALIFICATIONS

• Graduated from university with an Engineering degree,

• The ideal candidate will have experience with chiller, heatpump, etc. Hvac units,

• Fluent in Russian and English,

• Ability to manage customer processes through active participation in the after sales team,

• Displays expertise in the designated area of responsibility and exhibits enthusiasm for field after sales,

• Proficient in using Office programs, and ability to routinely prepare detailed after sales reports,

• Exhibits strong communication skills, a solution-oriented mindset, and prone to teamwork,

• Adaptable to a dynamic and intense work environment,

• Demonstrates a penchant for research, results-driven approach, and dynamic attitude,

• Holds no restrictions on travel,

• Competent in driving and possesses an active driver’s license.

JOB DESCRIPTION

• Address and assess all customer inquiries, questions, warranty claims, and queries related to maintenance, and provide clarifications on technical matters,

• Gain insight into customer requirements and concerns,

• Conduct on-site visits to enhance customer relations,

• Assist customers through technical activities,

• Deliver exceptional customer service,

• Preparing and submitting after sales reports. Prepare and submit comprehensive after sales reports,

• Maintaining effective communication with clients, engineers, and other technicians to ensure efficient service delivery,

• Promptly following up on service requests and providing customer feedback. Swiftly respond to service requests and receiving feedback from customers,

• Continuously monitor and enhance the performance of authorized service operations,

• Understanding customer needs and concerns,

• Perform site visits and improve customer relations,

• Supporting customers through technical activities,

• Providing a high level of customer service ,

• Preparing and submitting afte sales reports,

• Providing technical direction to the team,

• Participating in the training of team members,

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively,

• Promptly following up on service requests and providing customer feedback,

• Continuously monitor and improve operations of authorized services.

We care about your data privacy and take compliance with data protection legislation seriously. You can reach detailed information on rights arising from the processing of your personal data under Law on the Protection of Personal Data from the website below.

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Acik_Riza_Metni.pdf

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Aydinlatma_Metni.pdf