Cisco ASA Engineer

Digital Collaboration/ Cisco Voice Analyst Location: Tampa, FL Duration: 12 Months Pay Rate: $28-$30/hr Job Overview: We re seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.

• Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools)
• Troubleshoot and resolve tickets/incidents within SLA timelines
• Support and maintain: Cisco UC (CUCM, Unity, Jabber, Webex)
• Microsoft Teams (Calling & Meetings)
• Video conferencing & AV systems
• Manage mobile devices, plans, and accessories
• Maintain documentation, standards, and system procedures
• Create and deliver end-user training materials

4+ years in UC / Voice / Telecom / IT Support Hands-on experience with VoIP systems and troubleshooting Experience supporting enterprise collaboration tools

• Cisco UC technologies: CUCM (Call Manager) Unity Webex / Jabber
• Microsoft Teams (Calling & Meetings)
• Contact Center platforms
• Networking fundamentals ( LAN, SIP, VoIP )
• Experience with mobile device management (iPhones preferred)

• Strong troubleshooting and customer support mindset
• Ability to manage multiple tickets and priorities
• Clear communicator with business users

For applications and inquiries, contact: hirings@openkyber.com