Cisco IOS-XE Engineer

Client: State of TN/TN DOT

Job ID: 65469

Job Title: Service Desk Personnel

Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243

Estimated Duration: 04/13/2026 - 04/13/2027

Onsite Description

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues
• Active Directory Management
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.
• iOS Management, Support, and Deployment
• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
• Video Conferencing
• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
• Network troubleshooting
• Internal vs external VPN
• LTE Wifi
• Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed
• Remote support
• MSRA RDP
• TEAMs
• Webex
• Hardware Deployment
• ServiceNow Ticket management
• Ticket assignment

OpenKyber is an equal opportunity employer (Minorities/Women/Veterans/Disabled)

For applications and inquiries, contact: hirings@openkyber.com