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City Milk Distribution Associate
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Key Responsibilities
1. Delivery Operations Management
- Oversee end-to-end milk distribution operations for the city.
- Ensure timely dispatch and delivery of milk as per customer subscription schedules.
- Track daily delivery performance and ensure 100% route completion.
2. Team & Route Management
- Lead, supervise, and motivate a team of delivery boys for different routes.
- Assign and optimize delivery routes to ensure efficiency and minimum delays.
- Conduct regular route planning, re-routing, and performance evaluations.
- Coordinate shift schedules, attendance, and staffing for all routes.
3. Issue Resolution
- Handle customer complaints related to delivery delays, missed deliveries, or quality concerns in coordination with the customer care team.
- Troubleshoot on-ground issues such as vehicle breakdowns, manpower shortages, or route blockages.
- Ensure quick problem-solving and smooth last-mile operations.
4. Process & Compliance
- Maintain and monitor delivery SOPs, hygiene standards, and product handling protocols.
- Conduct regular training sessions for delivery staff on customer service, safety, and operational processes.
- Ensure strict compliance with company policies and operational standards.
5. Monitoring & Reporting
- Track and report daily milk volumes, delivery metrics, and manpower utilization.
- Identify operational gaps and propose improvements.
- Maintain documentation related to vehicle usage, fuel consumption, and delivery performance.
Required Skills & Qualifications
- Proven experience (2–5 years) in delivery operations, logistics, FMCG, or dairy distribution.
- Strong leadership skills with experience managing field staff.
- Excellent knowledge of Gurugram geography and local routes.
- Ability to handle pressure and solve real-time operational challenges.
- Good communication and coordination skills.
- Basic understanding of data reporting tools (Excel/Google Sheets).
- Two-wheeler driving license preferred but not mandatory.
Personal Attributes
- Highly responsible and disciplined.
- Strong problem-solver with a hands-on approach.
- Team-oriented with the ability to build trust with delivery staff.
- Customer-first mindset and commitment to service quality.
Work Schedule
- Early morning operational hours (milk delivery timelines).
- Six-day working with rotational weekly offs.
- On-call availability for urgent operational concerns.
Location
- Gurugram (Field + On-ground operations)
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